Reservation Supervisor

AccorHotels Indonesia; Jakarta Selatan; Vor Ort; IDR 120.000.000 - 180.000.000; Vollzeit

Zusammenfassung

Swissôtel Living Jakarta Mega Kuningan in South Jakarta is seeking an experienced Reservations Supervisor to oversee daily reservations operations and ensure timely, accurate handling of booking enquiries and requests.

You will manage individual, corporate, group and long-stay reservations, monitor room availability, rates and inventory, and support revenue through upselling and pricing strategies. You will also supervise and coach Reservations Agents to meet service and performance targets.

Qualifikationen

• Minimum 2 years of hotel reservations experience, preferably with supervisory or senior Reservations Agent experience.
• Strong knowledge of reservation procedures, room inventory, rates and revenue management principles.
• Excellent communication, organizational and problem-solving skills.
• Strong leadership skills and the ability to supervise, coach and motivate a team.

Aufgaben

• Supervise daily reservations operations and ensure timely, accurate handling of booking enquiries and requests.
• Manage individual, corporate, group and long-stay reservations, including amendments and cancellations.
• Monitor room availability, rates, inventory and booking conditions.
• Ensure accurate reservation details, guest profiles, payment guarantees and booking documentation.
• Support revenue generation through upselling, booking conversion and implementation of approved pricing strategies.
• Supervise, coach and support Reservations Agents to achieve service and performance targets.

Kenntnisse

Reservation procedures

Leadership

Communication

Organizational skills

Problem-solving

Tools

Opera PMS/Opera Cloud

Microsoft Office

Jobbeschreibung

Swissôtel Living Jakarta Mega Kuningan is a part of Mega Kuningan, a business district with various integrated mixed use developments located in South Jakarta, Indonesia. The 240 keys hotel is the newest Accor portfolio that offers a mix of studio, one and two bedroom serviced apartments designed as a compact fusion of Japanese character with Swiss simplicity which brings a warm and personal experience throughout the hotel that promotes vitality for the body, mind and soul.

Job Description

• Supervise daily reservations operations and ensure timely, accurate handling of booking enquiries and requests.
• Manage individual, corporate, group and long-stay reservations, including amendments and cancellations.
• Monitor room availability, rates, inventory and booking conditions.
• Ensure accurate reservation details, guest profiles, payment guarantees and booking documentation.
• Support revenue generation through upselling, booking conversion and implementation of approved pricing strategies.
• Supervise, coach and support Reservations Agents to achieve service and performance targets.

Qualifications

• Minimum 2 years of hotel reservations experience, preferably with supervisory or senior Reservations Agent experience.
• Strong knowledge of reservation procedures, room inventory, rates and revenue management principles.
• Experience with Opera PMS/Opera Cloud and Microsoft Office is a must.
• Excellent communication, organizational and problem-solving skills.
• Strong leadership skills and the ability to supervise, coach and motivate a team.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 51-100 employees

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

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