Reservation Specialist

PT Chiringuito Del Kabron (El Kabron Bali); Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury beach club in Bali is seeking a skilled Reservation Specialist to manage guest reservations and ensure a seamless booking experience. This full-time role requires excellent communication skills, attention to detail, and prior experience in the hospitality industry. The position offers a competitive salary, health benefits, and opportunities for professional development, all within a vibrant work environment.

Benefits

Comprehensive health insurance

Retirement plans

Discounts on dining and activities

Flexible work arrangements

Team-building events

Qualifications

• Previous experience in a reservation or customer service role within the hospitality industry.
• Proficient in using reservation systems and software.
• Flexible and adaptable in a fast-paced environment.

Responsibilities

• Responding to reservation inquiries via phone, email, and online.
• Accurately processing reservations, modifications, and cancellations.
• Providing exceptional customer service to ensure guest satisfaction.
• Coordinating guest arrivals and departures with other departments.
• Generating and analyzing reservation reports.

Skills

Customer service

Communication

Attention to detail

Problem-solving

Fluency in English

Fluency in Indonesian

Tools

Reservation systems

Computer software

Job description

About the role

We are seeking a skilled and enthusiastic Reservation Specialist to join our team at PT Chiringuito Del Kabron (El Kabron Bali). In this full-time position, you will be responsible for handling all aspects of guest reservations, ensuring a seamless booking experience for our customers. This is an exciting opportunity to work in the vibrant hospitality industry in the stunning location of Badung Bali.

What you'll be doing

Responding to reservation inquiries via phone, email, and online channels in a timely and professional manner

Accurately processing reservations, modifications, and cancellations

Maintaining up-to-date knowledge of table availability, rates, and promotional offers

Providing exceptional customer service to ensure guest satisfaction

Liaising with other departments to coordinate guest arrivals and departures

Generating reservation reports and analysing data to identify trends and optimise processes

What we're looking for

Previous experience in a reservation or customer service role within the hospitality industry

Strong communication and interpersonal skills, with the ability to provide excellent customer service

Proficient in using reservation systems and computer software

Excellent attention to detail and problem-solving skills

Flexible and adaptable, with the ability to work multi tasking in a fast-paced environment

Fluency in English and Indonesian, with the ability to communicate effectively in multiple languages an advantage

What we offer

At PT Chiringuito Del Kabron (El Kabron Bali), we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

Comprehensive health insurance and retirement plans

Opportunities for professional development and career advancement

Discounts on dining and activities at our resort

Flexible work arrangements and a positive work-life balance

A dynamic and inclusive company culture, with regular team-building events and social activities

About us

El Kabron Bali is a leading luxury Beach Club in the heart of South Kuta Bali. We are known for our stunning ocean views, exceptional dining experiences, and unparalleled hospitality.

If you are interested in joining our team, please apply now.

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