Reservation Manager

Bali Jobs Recruitment; Provinsi Bali; On-site; USD 25.000 - 35.000; Full time

Job summary

A leading hospitality group in Bali is seeking an experienced Reservation Manager to oversee their reservations department. The ideal candidate will have a strong background in hospitality management, proven leadership skills, and expertise in property management systems. This role involves managing daily operations, leading a team, and ensuring exceptional guest service standards.

Qualifications

• 2-5 years of experience in reservations or front office roles.
• 1-2 years in a supervisory or managerial position.
• Solid experience with property management systems.

Responsibilities

• Oversee daily functions of the reservations department.
• Lead and mentor the reservations team.
• Handle reservation requests across multiple platforms.

Skills

Leadership

Communication

Organizational abilities

Attention to detail

Problem-solving

Service-oriented mindset

Education

Bachelor's degree in Hospitality Management or Business Administration

Tools

Property management systems (e.g., Opera, Fidelio)

Global distribution systems (GDS)

Job description

Our client is a prominent group of holiday destination accommodations with multiple locations in Indonesia, offering a distinctive hotel concept, unique ambience, exceptional restaurants, and remarkable services is actively seeking for an experienced Reservation Manager to join their team in Denpasar office.

Requirements:

• A bachelors degree in Hospitality Management, Business Administration, or a closely related discipline is preferred.
• Proven 2-5 years of experience in reservations or front office roles, including at least 1-2 years in a supervisory or managerial position.
• Solid experience using property management systems such as Opera, Fidelio, or equivalent platforms.
• Knowledge of online travel agencies (OTAs) and global distribution systems (GDS).
• A clear understanding of hotel distribution and revenue management strategies.
• Strong leadership, communication, and organizational abilities.
• High level of attention to detail and adept at solving problems.
• Capable of managing multiple tasks efficiently in a dynamic, fast-paced setting.
• A service-oriented mindset with a focus on guest satisfaction.
  
  
  

Key Responsibilities:

• Oversee the day-to-day functions of the reservations department to ensure smooth operations.
• Lead, mentor, and support the reservations team to maintain excellent performance and guest service standards.
• Handle reservation requests across phone, email, and digital platforms promptly and professionally.
• Monitor room allocations, manage overbooking situations, and maintain accurate inventory to maximize occupancy and revenue.
• Collaborate with the revenue or sales team to apply and oversee pricing strategies effectively.
• Ensure all bookings are accurately recorded and maintained within the property management system (PMS).
• Track booking trends and market behavior to anticipate demand and adjust rates as needed.
• Coordinate closely with sales, marketing, and front office teams on promotions, packages, and group reservations.
• Manage VIP guest bookings and address any reservation-related issues or concerns.
• Compile and deliver regular reports on reservation performance, occupancy rates, and revenue outcomes to senior management.