Reservation Agent | AYANA Midplaza, JAKARTA

AYANA Hospitality; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality company based in Jakarta is seeking a motivated Reservation Agent to manage guest reservations and ensure exceptional experiences. The role requires at least 1 year of experience in hospitality, excellent communication skills in English, and proficiency in reservation systems. This position is open to Indonesian citizens only.

Qualifications

• At least 1 year of experience in a similar role within the hospitality industry.
• Proficiency in additional languages is a plus.
• Strong understanding of the hotel booking process.

Responsibilities

• Handle all reservation inquiries through various channels.
• Ensure accuracy in bookings, confirmations, modifications, and cancellations.
• Provide detailed information on room types and rates.

Skills

Excellent communication skills in English

Customer-oriented approach

Strong organizational skills

Tools

Property Management System (PMS)

Job description

AYANA Midplaza, Jakarta, is seeking a motivated and detail-oriented Reservation Agent to join our front office team. In this role, you will be responsible for managing guest reservations and ensuring an exceptional experience from the first point of contact.

Key Responsibilities:

• Handle all reservation inquiries through various channels including phone, email, and online platforms.
• Ensure accuracy in bookings, confirmations, modifications, and cancellations.
• Provide detailed information on room types, rates, and hotel facilities to prospective guests.
• Utilize the Property Management System (PMS) proficiently to maintain accurate guest information.
• Assist in maximizing revenue through effective selling techniques such as upselling and cross-selling.
• Collaborate with other departments to ensure a smooth guest experience and resolve any issues promptly.
• Maintaining a high standard of customer service at all times.

• At least 1 year of experience in a similar role within the hospitality industry.
• Excellent communication skills in English, both written and spoken; proficiency in additional languages is a plus.
• Strong understanding of the hotel booking process and knowledge of reservation systems (PMS).
• A customer-oriented approach with a commitment to delivering high-quality service.
• Ability to work effectively in a fast-paced environment while managing multiple tasks.
• Strong organizational skills with attention to detail.
• Indonesian citizen only.