Reservation Agent

Hilton Worldwide, Inc.; Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality company seeks a Reservation Agent in Bandung, responsible for processing reservations and maximizing sales. Candidates should have a university degree and fluency in English and Chinese, showcasing strong communication and interpersonal skills. Join a team dedicated to exceptional guest experiences and operational excellence.

Qualifications

• Excellent command of English and Chinese, both written and spoken.
• Passionate about delivering exceptional guest experiences.
• Demonstrates integrity, leadership, teamwork, ownership, and urgency.

Responsibilities

• Maximize room sales and revenue, focusing on upselling.
• Check, cancel, or modify reservations, ensuring accuracy.
• Maintain high standards of guest service and accurate data entry.

Skills

Interpersonal skills

Communication skills

Sales-oriented attitude

Education

University graduate

Job description

Job Description - Reservation Agent (HOT0BODA)

Job Number: HOT0BODA

Work Location: Hilton Bandung, HOS Tjokroaminoto No. 41-43, Bandung 40171

Hilton offers numerous opportunities across over 100 countries and territories, with a family of brands including Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and more. We aim to delight our guests with exceptional experiences, driven by our commitment to service and hospitality.

The Reservations Agent is responsible for accurately recording and processing reservations, maximizing room sales through proactive selling and upselling techniques.

Key Responsibilities:

• Complete Hilton University courses and pass assessments.
• Be knowledgeable about hotel products and services.
• Maximize room sales and revenue, focusing on upselling.
• Check, cancel, or modify reservations, ensuring accuracy and proper communication with relevant departments.
• Verify guest or group arrivals daily, ensuring all guest requirements and pricing are correct.
• Perform secretarial duties such as preparing correspondence, maintaining files, and handling communications.
• Maintain a sales-oriented attitude, capitalizing on every sales opportunity.
• Develop the Reservations and Group & Tour teams to optimize revenue.
• Ensure correct and prompt follow-up on commissions and rejected business with reasons documented.
• File all correspondence accurately and update guest and sales data regularly.
• Adhere to hotel credit policies and meet forecasted revenues.
• Control room supply and pricing as per set policies.
• Maintain high standards of guest service and ensure accurate data entry.
• Support team members' workload and operational needs.
• Keep work areas clean and organized.
• Follow all hotel policies and procedures related to reservations and systems.
• Prioritize reservation quality and adhere to brand standards.
• Ensure all team members understand and follow hotel rules and regulations.
• Perform any other duties as assigned, with management reserving the right to modify this description as needed.

Qualifications:

• University graduate.
• Excellent command of English and Chinese, both written and spoken.
• Good interpersonal and communication skills.
• Passionate about delivering exceptional guest experiences.
• Demonstrates integrity, leadership, teamwork, ownership, and urgency.

Working at Hilton:

Hilton is a leading global hospitality company, committed to providing exceptional guest experiences through its diverse brands and properties worldwide. Our team is dedicated to creating remarkable hospitality experiences every day, with our team members at the heart of our success.