Reservation Agent

Courtyard by Marriott; Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hotel chain in Kota Bandung is looking for a reservation agent to manage guest requests and ensure a high-quality experience. Responsibilities include processing reservations, answering guest questions, and adhering to company policies. The ideal candidate should have a high school diploma with a passion for hospitality and guest service.

Qualifications

• No related work experience required.
• No supervisory experience required.
• No specific license or certification needed.

Responsibilities

• Process reservation requests, changes, and cancellations.
• Indicate special room reservation types in the system.
• Follow all company policies and procedures.

Education

High school diploma or G.E.D. equivalent

Job description

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue.

Input and access data in reservation system. Indicate special room reservation types by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

We’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.