Reservation Agent

Accor Hotels; Cikini; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality provider in Cikini, Jakarta is seeking a customer service representative to manage enquiries, bookings, and provide excellent guest service. The ideal candidate has at least 1 year of experience, strong English communication skills, and is proficient in MS Office tools. This position aims to enhance guest satisfaction while promoting hotel services.

Benefits

Free parking

Access to fitness center

Outdoor swimming pool

Qualifications

• Minimum 1 year of experience in guest services or tele-marketing.
• Excellent proficiency in English.
• Self-motivated and energetic.

Responsibilities

• Respond to enquiries about hotel products and services.
• Maintain knowledge of all food and beverage services.
• Maximize sales revenue by promoting hotel facilities.
• Manage booking information and amendments.
• Coordinate with all departments for smooth operations.

Skills

Guest services experience

Communication skills

English proficiency

Proficient in MS Excel

Service orientation

Tools

MS Word

MS PowerPoint

Job description

Company Description

Novotel Jakarta Cikini is strategically located in Cikini, the heart of Jakarta. The 245-room hotel features Food Exchange, a casual International Buffet restaurant with ideal offerings for business and meeting purposes. It provides free bicycles, private parking, an outdoor swimming pool, and a fitness center. Other facilities at the property include a restaurant, room service, a 24-hour front desk, and free WiFi.

Enjoy your stay in the 245-room hotel. This modern business hotel is close to Jakarta's Golden Triangle, minutes from the CBD, SCBD, and Dr. Cipto Mangunkusumo National General Hospital, Proclamation Monument, Taman Ismail Marzuki, Taman Menteng, and Jakarta's Gambir train station.

Located on Jalan Cikini, Central Jakarta's heritage tourism destination, Novotel Jakarta Cikini provides access to explore Central Jakarta's historical sites and minutes from the glittering city center of Jakarta.

Job Description

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines


• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services


• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue


• Determine guest needs and quote the appropriate room and rate as per requirements


• Input booking information into the Reservation System


• Process amendments to reservations such as extensions, early departures, etc.


• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests


• Record special billing arrangements for groups and conventions


• Coordinate and communicate with all other departments to ensure a smooth operation

Qualifications

• Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing


• Excellent reading, writing and oral proficiency in English language.


• Proficient in MS Excel, Word, & PowerPoint


• Good communication skills


• Service oriented with an eye for details


• Ability to work effectively and contribute in a team


• Self-motivated and energetic


• Well-presented and professionally groomed at all times