Research & Insight- Business Intelligence

Shopee; Jakarta Utara; On-site; IDR 496.606.000 - 662.143.000; Full time

Job summary

A leading e-commerce platform in Jakarta Utara is seeking a Market Research Analyst. The role involves conducting in-depth research on consumer behaviors and translating findings into actionable insights. Candidates should have a bachelor’s or master’s degree with a minimum of 1 year experience in research, strong analytical skills, and proficiency in Excel and statistical tools. This position offers opportunities for growth and occasional travel.

Qualifications

• Minimum 1 year of experience in market or user research, preferably in e-commerce/tech.
• Proficient in statistical tools.

Responsibilities

• Conduct end-to-end research on market and user behaviors.
• Manage surveys to capture market sentiment.

Skills

Quantitative analysis

Analytical skills

Communication skills

Project management

Education

Bachelor’s/Master’s degree

Tools

Excel

SPSS

SQL

PowerPoint

Qualtrics

SurveyMonkey

Alchemer

Job description

Responsibilities

• Conduct end to end in-depth research on Shopee and other services within Sea Group
• Analyze consumer behaviors, preferences, and pain points using both quantitative and qualitative data
• Design and manage surveys and other research tools to capture market sentiment
• Translate research findings into actionable insights for product, marketing, and leadership teams
• Build compelling research reports, dashboards, and presentations for internal stakeholders
• Communicate complex findings clearly and persuasively to both technical and non-technical audiences

Qualifications

• Bachelor’s/Master’s degree with minimum 1 year of experience in market or user research (preferably in e-commerce/tech)
• Strong quantitative and analytical skills; proficient in Excel and statistical tools (SPSS or R)
• Familiar with SQL and research/survey platforms (e.g., Qualtrics, SurveyMonkey, Alchemer)
• Skilled in creating insight-driven presentations using PowerPoint
• Strong business acumen, critical thinking, and communication skills
• Curious, proactive, and able to identify emerging trends
• Effective in project management and stakeholder engagement
• Willing to travel occasionally