Remote Technical Success Manager - Projects & API Delivery

Jublia; Kebayoran Baru; On-site; IDR 350,000,000 - 550,000,000; Full time

Benefits offered by this job

Remote-friendly

Health benefits

Home office setup budget

End of year leave entitlement

Job summary

Jublia is seeking a Technical Success Manager to join its Product Team in a remote-capable role. You will understand customers' technical needs and help them achieve goals, driving adoption of Jublia’s technology. Strong client management, tech enthusiasm, and cross-functional collaboration are essential.

You will guide projects end-to-end, define schedules, mitigate risks, and ensure SDLC-aligned delivery while maintaining high product quality for a global client base.

Qualifications

• Project management experience in a tech company.
• Proven ability to work with cross-functional teams.
• Excellent troubleshooting, debugging, documentation, and communication skills.
• Experience seeing projects through the full lifecycle.
• Skilled in managing multiple short to medium-term projects simultaneously.
• Knowledge of programming concepts.
• Understanding of API integration principles.
• Experience working with APIs and using platforms like Postman or Insomnia.
• Proven experience collaborating with engineers.
• Understand the usage and creation of Project Requirement Documents (PRDs).
• Willingness to work in multiple time zones as our clients operate around the world.
• Fluent in written and spoken Business English.
• (Good to have) Familiarity with Python programming language.

Responsibilities

• Provide technical guidance to clients and partners; develop solutions to address ongoing technical client requirements with the aim of growing product usage.
• Define, develop, manage and document project schedule/milestones, proactively drive project related issues to appropriate resolution and plan for contingencies due to production related risks.
• Measure project performance to identify areas of improvement.
• Develop strong cross-functional relationships which enable the team to look forward and plan interdepartmental tasks without friction.
• Devise and implement processes and tools to improve cross-departmental communication and efficiency.
• Ensure the complete implementation of the Software Development Life Cycle (SDLC) based on the client's inquiries and achieve exceptional product quality before deployment.

Skills

Project management

Cross-functional teamwork

Troubleshooting

Documentation

Lifecycle management

Multitasking

API concepts

API integration

Engineering collaboration

PRD knowledge

Business English

Python (nice to have)

Tools

Postman

Insomnia

Job description

Jublia is seeking a Technical Success Manager to join its Product Team in a remote-capable role. You will understand customers' technical needs and help them achieve goals, driving adoption of Jublia’s technology. Strong client management, tech enthusiasm, and cross-functional collaboration are essential.

You will guide projects end-to-end, define schedules, mitigate risks, and ensure SDLC-aligned delivery while maintaining high product quality for a global client base.