Remote Customer Care Associate

TalentPop App
Surabaya ꦱꦸꦫꦧꦪ
Remote
IDR 100,000,000 - 200,000,000
Job description

Join our team as a Remote Customer Care Associate and help customers enjoy a hassle-free online shopping experience!

Responsibilities:

  1. Assist customers with orders, refunds, and inquiries via chat, email, phone, and SMS
  2. Provide personalized product recommendations and solutions
  3. Ensure accurate customer records and service insights

Requirements:

  1. 1+ year of experience in customer service or e-commerce
  2. Strong communication and problem-solving skills
  3. Familiarity with Shopify and CRM tools
  4. Sales-oriented mindset
  5. Ability to work remotely

Perks & Benefits:

  1. $5/hour plus commissions and annual raises
  2. Paid time off and health insurance
  3. Performance-based incentives
  4. Work-from-home flexibility

Apply today!

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