Relationship Manager – Retail Banking

PT Adecco Personnel Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading company in the financial sector is seeking a Relationship Manager for Retail Banking. This role involves acquiring and maintaining customer relationships while offering diverse financial products and ensuring compliance with regulations. Candidates should have a relevant Bachelor's degree and at least 2 years of experience in retail banking, showcasing strong communication and analytical abilities.

Qualifications

• Minimum 2 years of experience in financial or banking sector, preferably in retail banking.
• Proven performance record and professional integrity.
• Possess Risk Certification Level 1 (AAJI and WPPE certifications preferred).

Responsibilities

• Acquire new individual customers and grow the retail client base.
• Promote and cross-sell retail banking products like savings, loans, and credit cards.
• Ensure compliance with internal policies and regulations (KYC, AML).

Skills

Communication

Analytical

Relationship Management

Education

Bachelor’s Degree in Economics, Business, Accounting, Management, or Engineering

Job description

As a Relationship Manager – Retail Banking, you will be responsible for acquiring, developing, and maintaining relationships with individual retail customers. You will offer a wide range of financial products and services to help clients achieve their financial goals, while ensuring excellent customer experience and compliance with regulatory requirements.

Key Responsibilities:

Acquire new individual customers and grow the retail client base.

Promote and cross-sell retail banking products, such as savings, deposits, loans, credit cards, and bancassurance.

Maintain and deepen relationships with existing clients to ensure satisfaction and loyalty.

Conduct financial needs analysis and provide personalized product recommendations.

Ensure all transactions and services comply with internal policies and external regulations (KYC, AML, etc.).

Achieve assigned sales targets and contribute to branch performance.

Follow up on leads and referrals and participate in promotional events as needed.

Provide timely service and support to resolve customer queries and issues.

Qualifications :

Bachelor’s Degree (S1) in Economics, Business, Accounting, Management, or Engineering.

Minimum 2 years of experience in the financial or banking sector, preferably in retail banking.

Proven performance record and professional integrity.

Possess Risk Certification Level 1 in accordance with applicable regulations, obtained AAJI and WPPE certifications would be a plus.

Solid understanding of credit principles and risk management within the Indonesian banking landscape.

In-depth knowledge of retail banking practices and client needs.

Strong communication, analytical, and relationship management skills.

Willing to be assigned to any location across Indonesia.

How many years' experience do you have as a Retail Banking Relationship Manager?

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Commercial Banking Relationship Manager?

Are you willing to relocate for this role?