Relationship Manager (Nationwide)

AFFIN Group; Genting; On-site; IDR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance account profitability and manage client relationships. In this role, you will maximize revenue potential by effectively monitoring account performance and ensuring high-quality service management. You will also support the development of a high-value client base while proactively managing SME accounts. This position offers a unique opportunity to contribute to the operational efficiency and customer satisfaction of the organization. If you are passionate about finance and possess strong communication skills, this is the perfect chance to make a significant impact.

Qualifications

• Degree in Accounting, Finance, Banking, Business, or Economics.
• Experience in marketing and credit processing is essential.
• Proficiency in Bahasa Malaysia and English required.

Responsibilities

• Maximize earnings potential and monitor account performance.
• Manage a portfolio of SME accounts and coordinate with branches.
• Act as Backup Compliance Coordinator and handle responsibilities.

Skills

Marketing

Credit Processing

Public Speaking

Presentation Skills

Business Acumen

Education

Degree in Accounting

Degree in Finance

Degree in Business

Degree in Economics

Tools

ORM Tools (RCSA, KCS, KRI, ScAN)

Job description

Join us at AFFIN and create your future!

At AFFIN, where open minds meet, be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximize earnings potential and revenue of relationships.
• Review and monitor account performance.

Service Management

• Ensure promptness and quality in credit processing.
• Monitor overdue accounts and undertake measures to prevent NPLs.
• Provide customer information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit, and establish a high-value client base.
• Manage customer relationships and interface.

Operations Management

• Proactively manage a portfolio of SME accounts by monitoring their status and credit risk.
• Coordinate with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and handle responsibilities under BNM’s policies and Bank’s AML Guidelines.
• Serve as Backup Operational Risk Coordinator for ORM implementation.
• Lead ORM activities within the Business Unit.
• Coordinate with Group Operational Risk Management on ORM activities.
• Report operational defects and events promptly via the Loss Event Database.
• Use ORM tools like RCSA, KCS, KRI, and ScAN for risk management.
• Undertake additional responsibilities as assigned.
• Act as Backup BCP/DRP Coordinator for Business Contingency Planning.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or related fields.
• Experience in marketing and credit processing.
• Proficiency in Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Knowledge of Bank’s Credit, Operations, and Products.
• Awareness of SME issues, policies, and trends.
• Basic business acumen and industry knowledge.