Relationship Manager

ISMAYA GROUP; Kota Semarang; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading company in the hospitality sector is seeking a manager to lead strategies that enhance brand revenue and customer loyalty. The role involves managing client relationships, overseeing team performance, and ensuring premium customer service. Candidates must have over 5 years of F&B experience and strong analytical, communication, and leadership skills.

Qualifications

• Must have 5+ years experience in F&B/hospitality industry.
• Proficient in all Microsoft applications.
• Excellent interpersonal and communication skills.

Responsibilities

• Ensure team achieves target revenue & traffic.
• Create strategies and supervise the team to boost brand awareness.
• Provide premium customer service.

Skills

Problem-solving

Interpersonal skills

Communication

Attention to detail

Customer-oriented mindset

Tools

Microsoft applications

Job description

Lead strategies and implement activities that increase the brands' revenue as well as customer's loyalty. Builds and maintains relationships with clients and customers. Encompasses all the collected customer data stored and analysed using customer relationship management program.

Qualifications:

• Must have experience in F&B/hospitality industry minimum 5+ years

• Proficient in all Microsoft applications

Technical Skills:

• The ability to analyse and research information

Soft Skills:

• Excellent interpersonal and communication skills

• A team player with leadership skills

• Maintain a positive attitude focused on customer satisfaction

• Plenty of drive, initiative and motivation

• Attention to detail

• Problem-solving attitude

• Customer-oriented mindset

Job Desc

• To ensure the team achieves target revenue & traffic

• To create strategies and supervise the team to boost our brand awareness, programs, and events

• To provide premium customer service

• To understand customer needs and develop plans to address them together with the marketing team

• To ensure effective cross sell process in order to build strong customer relationship

• To resolve customer complaints quickly and efficiently

• To keep customers updated on the latest products in order to increase sales

• To conduct business reviews using CRM programs

• To providing weekly & monthly customer's visiting & spending report

• To demonstrate strong ambassadorship