Regional Service Excellence Manager

PT XLSMART Telecom Sejahtera Tbk

Tolitoli

On-site

IDR 200,880,000 - 334,800,000

Full time

14 days+

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Job summary

PT XLSMART Telecom Sejahtera Tbk is seeking to strengthen regional service delivery to ensure the highest level of customer support and satisfaction. The role focuses on driving service excellence, meeting satisfaction goals, and identifying opportunities for continuous improvement across multiple regional teams.

Responsibilities include monitoring regional service performance, collaborating on improvements, implementing strategies to enhance service quality, and ensuring compliance with safety,

Qualifications

Must be able to monitor service performance and drive improvements.
Strong focus on customer satisfaction and service quality.

Responsibilities

Monitor and evaluate regional service performance against benchmarks and satisfaction goals.
Collaborate with regional teams to identify areas for service improvement and provide actionable recommendations.
Develop and implement strategies to enhance service quality, customer satisfaction, and loyalty.
Analyze customer feedback and service data to drive process improvements.
Ensure compliance with corporate standards and regulatory requirements.
Conduct regular training to enhance regional service staff skills.
Communicate performance metrics to senior management and propose actions for continuous improvement.
Understand and implement occupational safety, health, and environmental management requirements.

Job description

Responsibilities include monitoring regional service performance, collaborating on improvements, implementing strategies to enhance service quality, and ensuring compliance with safety,

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