Regional Office Site IT

PT SMART,Tbk; Sumatera Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A major integrated palm-based consumer company in Indonesia is seeking an IT Support Specialist. This role involves supporting the implementation and adoption of new systems at the regional level, providing training to end users, and monitoring system usage post-rollout. Candidates should possess a Bachelor's degree in IT or related fields, with 1-2 years of experience in IT support. Competitive position in a sustainable industry.

Qualifications

• 1-2 years of experience in IT support, system implementation, or similar role.
• Able to work independently and as part of a team.

Responsibilities

• Provide training for end users on new applications and systems.
• Monitor effectiveness of system usage after implementation.
• Assist in executing business process changes involving IT systems.

Skills

Hardware/software installation

Basic troubleshooting

Strong communication skills

Problem-solving

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Job description

Responsible for supporting the implementation, rollout, and adoption of new systems/applications at the regional level through device installation, user training, and coordination with the Head Office IT team. Ensures a smooth transition, conducts post-rollout monitoring, provides improvement feedback, and offers technical and remote support as required by the project.

Job Description:

• Support for Digital Upstream Projects and Rollouts: Actively participate in the implementation and rollout of new systems/applications in regional areas, led by the IT department or other departments.
• Training and Assistance for End Users: Provide initial training to end users and the REGMIS team on new applications, systems, or devices. Assist users during the transition to the new system, including basic troubleshooting support.
• Post-Rollout Monitoring and Evaluation: Monitor the effectiveness of system/application usage after implementation. Prepare reports and provide feedback to the Head Office IT team regarding field issues and areas needing improvement.
• Support for Business Unit (BU) Process Champions: Assist BU Process Champions in executing business process changes, especially those involving IT systems. Provide technical support and training as needed to ensure successful process transformation.

Job Requirements:

• Minimum Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 1-2 years of experience in IT support, system implementation, or a similar role.
• Proficient in hardware/software installation and basic troubleshooting.
• Strong communication skills and ability to coordinate with multiple stakeholders.
• Able to work independently and as part of a team, with good problem-solving.

Our company is committed to sustainable palm oil production and has never levied any fees for the recruitment process.

PT SMART Tbk (SMART) is one of the largest, publicly-listed, integrated palm-based consumer companies in Indonesia, operating 16 mills, four kernel crushing plants, and four refineries across Indonesia.