Region Operations Manager

PT Aplikasi Karya Anak Bangsa (GO-JEK Indonesia); Daerah Khusus Ibukota Jakarta; On-site; USD 30.000 - 50.000; Full time

Job summary

A leading company in Indonesia is seeking a Region Operations Manager to drive operational strategy across the region. The role requires strong analytical and problem-solving skills to manage projects, ensure quality operations, and collaborate with various teams effectively. Candidates should have substantial experience in operations within a tech or multinational context, along with proficiency in analytical tools and team management abilities.

Qualifications

• Minimum 5 years of experience in Operations of a tech/multinational company.
• Proficient in spoken and written English.
• Experience managing teams is a plus.

Responsibilities

• Drive operational strategy and execution across the region.
• Ensure safety, quality, productivity, compliance, and reliability.
• Lead complex projects and collaborate with cross-functional teams.

Skills

Analytical thinking

Problem solving

Project management

Stakeholder management

Collaboration

Education

Bachelor's degree or equivalent experience

Tools

Excel

Google Sheets

Maxcompute

Quick BI

Bigquery/SQL

Metabase

Job description

As a Region Operations Manager, you will be responsible for driving operational strategy and ensuring effective execution across the region. This role involves advanced analysis and structured problem solving to achieve supply-related OKRs, managing systems and tools for reliable operations, and collaborating with cross-functional teams and cities to enhance operational systems. You will also lead complex projects, both from HQ directives and area/cities initiatives, while ensuring safety, quality, productivity, compliance, and service reliability throughout the region.

• Advance analysis & structured problem solving to achieve supply related OKR.
• Manage systems & tools to ensure reliable operations.
• Collaborate with cross functional teams and cities to develop operations system.
• Project Management: Plan and execute top down and bottom up project.
• Ensure safety, quality, productivity, compliance and reliability of supply services.
• Lead Region Associates and monitor the projects deliverable.
• Minimum 5 years of experience, preferably from Operation Function of Tech & multinational company.
• Strong analytical thinking and problem solving skills to create creative solutions toward operation issues and empower relevant team to execute properly.
• Proficient in Analytical tools (eg: excel/Google Sheets, Maxcompute, Quick BI, Bigquery/SQL, Metabase).
• Solid experience in project management and managing stakeholders ensure speed & quality of project/initiative.
• Has experience in managing team is a plus.
• Proficient in spoken and written in English.

About the Team

Region Operations team plays a critical role in ensuring smooth, reliable, and scalable operations across all cities in the Region Emerging Market. We design and implement strategies to optimize supply performance, improve productivity, and uphold service quality and safety. This team will closely in collaboration with all Area Operations team and HQ team. By managing operational systems, tools, and cross-functional initiatives, we bridge the gap between HQ strategy and local execution. The team tackles complex, high-impact challenges—ranging from solving supply-demand imbalances to launching new initiatives—making this an exciting environment for those who thrive on problem-solving, innovation, and driving tangible results that power the company’s growth at scale.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels onour respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

#LI-ONSITE

Computer Software & Networking 1,001-5,000 employees

Established in 2010 as a motorcycle ride-hailing phone service in Indonesia, GOJEK has since evolved to provide on-demand transport and lifestyle services that move the city.

GOJEK first established its international footprint in 2018 when the Indonesian first ‘Unicorn’ company entered Vietnam, followed with Singapore, Thailand and The Philippines. Driven by the spirit of spreading positive social impacts through technology, GOJEK’s expansion aims to improve the quality of life of our customers by ensuring efficiency in each market and to be the solution of every day’s frustration.

As a true local startup, GOJEK’s mobile application is now the number one online service booking app in Indonesia, with more than 125 million downloads as of December 2018, 21 line of services spread out in over 170+ cities across Southeast Asia, with more to follow in the coming years.

Established in 2010 as a motorcycle ride-hailing phone service in Indonesia, GOJEK has since evolved to provide on-demand transport and lifestyle services that move the city.

GOJEK first established its international footprint in 2018 when the Indonesian first ‘Unicorn’ company entered Vietnam, followed with Singapore, Thailand and The Philippines. Driven by the spirit of spreading positive social impacts through technology, GOJEK’s expansion aims to improve the quality of life of our customers by ensuring efficiency in each market and to be the solution of every day’s frustration.

As a true local startup, GOJEK’s mobile application is now the number one online service booking app in Indonesia, with more than 125 million downloads as of December 2018, 21 line of services spread out in over 170+ cities across Southeast Asia, with more to follow in the coming years.

Medical