Region Merchant Partnership & Activation Manager

GoTo Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 30,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Region Merchant Partnership & Activation Manager, where you will strengthen merchant relationships and drive expansion projects. In this critical role, you will identify growth opportunities, optimize sales processes, and collaborate with cross-functional teams to enhance merchant engagement. This position offers a dynamic work environment that values innovation and impactful contributions, making it an exciting opportunity for those looking to make a difference in the digital economy.

Qualifications

• 5+ years in sales operations or project management with market analysis focus.
• Strong analytical skills to lead sessions and propose actionable changes.

Responsibilities

• Analyze market dynamics and provide insights to refine regional strategies.
• Develop initiatives to enhance merchant engagement and partnerships.

Skills

Sales Operations

Market Analysis

Project Management

Problem-Solving

Data Analysis

Leadership

Strategic Thinking

Communication

Job description

About the Role

As a Region Merchant Partnership & Activation Manager, you will play a critical role in strengthening merchant relationships, driving expansion projects, and enhancing merchant engagement strategies in your region. You will be responsible for identifying growth opportunities, optimizing sales processes, and collaborating with cross-functional teams to improve merchant activation and partnership effectiveness.

What you will do

• Analyze market dynamics, monitor competitor activities, and provide insights to refine regional merchant strategies.
• Develop and implement initiatives to enhance merchant engagement, activation, and long-term partnerships within the region.
• Lead secondary city expansion initiatives, ensuring the successful onboarding and activation of merchants in new areas.
• Identify operational inefficiencies in the sales region team, lead problem-solving sessions, and propose actionable recommendations to improve merchant activation and partnerships.
• Manage the Region Dashboard, analyze key performance metrics, and provide actionable insights and recommendations for regional teams.
• Work closely with cross-functional teams, including Sales, Operations, Marketing, and Product, to drive merchant engagement and optimize the merchant lifecycle.

What you will need

• At least 5 years of experience in sales operations, strategy, or project management, with a focus on market analysis and competitive dynamics.
• Strong problem-solving and analytical skills to lead sessions and propose actionable changes.
• Demonstrated leadership ability to manage teams and act as Region Sales Senior Manager when needed.
• Expertise in managing dashboards, analyzing data, and providing actionable insights.
• Strategic thinking and collaboration skills for working with cross-functional teams.
• Proven track record in leading expansion projects and improving sales processes.
• In-depth knowledge of regional market dynamics, competitor activities, and sales operations.
• Excellent communication, project management, and organizational skills.

About the Team

SMB National Team as part of Sales team is a collaborative, high-performing group dedicated to driving the success of Small and Medium Businesses (SMBs) nationwide. We thrive on innovation, data-driven strategies, and seamless execution to empower SMBs to excel in a competitive market. As part of this team, you’ll work in a fast-paced, supportive environment where problem-solving, creative thinking, and impactful contributions are highly valued. Joining us means being part of a mission-driven team that celebrates individual growth, fosters collaboration, and is passionate about making a meaningful difference for SMBs.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels onour respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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