Real Time Floor Monitoring - Operations (Jogja)

Shopee; Daerah Istimewa Yogyakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading e-commerce platform seeks a customer service representative to manage inquiries and support sellers. This role involves monitoring live issues, assigning tasks, and ensuring excellent service standards. Candidates should possess a bachelor's degree and have strong communication and analytical skills, with a willingness to work flexible hours.

Qualifications

• Minimum 1-2 years experience in a similar position.
• Excellent interpersonal & communication skills required.
• Willing to work with shifting schedule.

Responsibilities

• Monitor live issues and chat seller inquiries.
• Handle delivery inquiries via email/call/social media.
• Assign tickets and monitor team productivity.

Skills

Interpersonal skills

Communication skills

Analytical skills

Problem solving

Education

Bachelor's degree

Tools

Microsoft Excel

Google Spreadsheets

Job description

Job Description

• Monitoring live issue management and live chat seller
• Handling delivery inquiries from sellers and buyers through email/call/social media
• Team monitoring & ticket assigning
• Handling report productivity agent
  
  

Requirements

• Minimum Bachelor's degree from any major with 1-2 years experience in a similar position
• Have an excellent interpersonal & communication skills
• A creative person, initiative, and a problem solver with strong analytical skills
• Proficiency in Microsoft Excel & Google Spreadsheets
• Ability to work in a dynamic environment while maintaining attention to detail and standards
• Passionate to learn new things and solve challenging problems
• Willing to work with shifting schedule
• Placement is in Jogja for a 3-6 months contract based