Real Estate Rental Manager

Gravity Bali Invest; Provinsi Bali; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading company in the luxury hospitality sector seeks a Villa Manager to oversee operations in a private villa. This role demands exceptional service standards and guest satisfaction, requiring a dynamic leader with extensive experience in high-end property management and hospitality. The successful candidate will support a dedicated team to ensure every guest's experience is remarkable while managing the operational aspects of a luxurious living environment.

Qualifications

• Minimum 3–5 years of experience in luxury hospitality or property management.
• Proven experience in managing high-end properties or villas.
• Fluent in English; additional languages are a plus.

Responsibilities

• Oversee daily operations of the villa ensuring guest satisfaction.
• Train, supervise, and manage villa staff effectively.
• Coordinate repairs and maintain property to luxury standards.

Skills

Interpersonal skills

Leadership

Communication

Problem-solving

Organizational skills

Multitasking

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Job description

Responsible for overseeing the daily operations of a private villa or group of villas, ensuring exceptional service standards, guest satisfaction, property maintenance, and efficient staff coordination. This role involves both administrative and hands-on tasks, making it critical for the manager to lead by example while ensuring a luxurious guest experience.

Key Responsibilities

Guest Services:

• Ensure a warm welcome and personalized service to guests.
• Handle guest check-ins/outs, special requests, complaints, and feedback.
• Arrange excursions, transportation, dining reservations, and activities as needed.

Staff Management:

• Train, supervise, and schedule villa staff (housekeepers, chefs, maintenance, etc.).
• Conduct regular performance reviews and staff meetings.
• Foster a positive, professional, and service-oriented team environment.

Operations and Administration:

• Oversee housekeeping, food and beverage services, maintenance, and security.
• Ensure compliance with health and safety regulations.
• Handle guest communications before and after stays.

Property Maintenance:

• Coordinate repairs and regular upkeep to maintain the villa at luxury standards.
• Supervise landscaping, pool maintenance, and technical systems.

Qualifications

Education & Experience :

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum 3–5 years of experience in luxury hospitality or property management.
• Proven experience in managing high-end properties or villas.
• Exceptional interpersonal and communication skills.
• Strong leadership and team management abilities.
• High level of discretion and confidentiality.
• Excellent organizational and multitasking skills.
• Fluent in English; additional languages are a plus.

Personal Attributes :

• Professional appearance and demeanor.
• Problem-solving mindset and calm under pressure.
• Service-driven with attention to detail.
• Flexible and adaptable, including willingness to work evenings, weekends, or holidays if needed.

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