Real Estate Consultant

PT. Bali Properti Konstruksi; Provinsi Bali; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading real estate agency in Bali seeks a friendly and proactive Real Estate Consultant to enhance customer experiences. Responsibilities include answering inquiries, resolving issues, and maintaining detailed records. Ideal candidates demonstrate strong communication skills and have a passion for customer service, preferably located in the Canggu area.

Qualifications

• Excellent communication skills in English, both verbal and written.
• Strong problem-solving skills and the ability to think on your feet.
• Not afraid to work outside and able to drive a motorcycle.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Resolve product or service problems by clarifying customer complaints.
• Maintain detailed records of customer interactions and transactions.

Skills

Communication

Problem Solving

Organizational Skills

Attention to Detail

Customer Service

Multilingual Abilities

Education

High school diploma

Bachelor’s degree in a related field

Tools

Customer service software

CRM systems

Microsoft Office Suite

Job description

We are looking for a friendly, enthusiastic, and proactive Real Estate Consultant to join our team and help us deliver outstanding customer experiences with potential income from IDR 8.000.000 up to IDR 40.000.000 after commission.

Preferably, candidates who are located in the Canggu Area.

Job Description:

As a Real Estate Consultant, you will be the first point of contact for our customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Your main duties will include:

Customer Support: Respond to customer inquiries via phone and email in a timely and professional manner.

Issue Resolution: Resolve product or service problems by clarifying customer complaints, determining the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.

Product Knowledge: Maintain a deep understanding of our services to provide accurate and relevant information to customers.

Feedback Management: Collect and document customer feedback and escalate issues to relevant departments when necessary to ensure continuous improvement.

Record Keeping: Maintain detailed records of customer interactions and transactions.

Team Collaboration: Work closely with other departments to address customer needs and improve service delivery.

Qualifications:

Excellent communication skills in English, both verbal and written.

High school diploma or equivalent; a Bachelor’s degree in a related field is a plus.

Strong problem-solving skills and the ability to think on your feet.

Proficiency in using customer service software, CRM systems, and the Microsoft Office Suite.

Ability to handle stressful situations calmly and effectively.

Strong organizational skills and attention to detail.

A positive attitude and a passion for helping people.

Not afraid to work outside and able to drive a motorcycle.

Preferred Skills:

Experience in Customer service is a must.

Multilingual abilities are a plus

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Customer Service Role?

Do you have customer service experience?

Which of the following languages are you fluent in?

Which of the following Microsoft Office products are you experienced with?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Are you willing to relocate for this role?

Since 2009, Bali Home Immo has been a top real estate agency in Bali, with branches in Canggu, Pererenan, Seminyak, and Uluwatu. We offer a full range of services, including property sales, rentals, and promotions. Our goal is to connect clients with their ideal properties efficiently and effectively.

We also provide expert legal services through experienced notaries and lawyers to handle all property-related and legal matters. Additionally, our partnerships with property management and construction consultants make us a one-stop solution for all your real estate needs in Bali.

Since 2009, Bali Home Immo has been a top real estate agency in Bali, with branches in Canggu, Pererenan, Seminyak, and Uluwatu. We offer a full range of services, including property sales, rentals, and promotions. Our goal is to connect clients with their ideal properties efficiently and effectively.

We also provide expert legal services through experienced notaries and lawyers to handle all property-related and legal matters. Additionally, our partnerships with property management and construction consultants make us a one-stop solution for all your real estate needs in Bali.