Re-implementation & Re-training Specialist (Mekari Qontak)

Mekari; Daerah Khusus Ibukota Jakarta; Hybrid; USD 30,000 - 60,000; Full time

Job summary

Join a leading SaaS company in Indonesia as a CRM Trainer, where you'll oversee client training and implementation of innovative CRM solutions. This role offers the chance to engage with clients, analyze their needs, and provide expert consultancy to enhance their experience. Enjoy a competitive salary, premium health benefits, and a flexible work culture in a dynamic environment that values your contributions. Be part of a team that is transforming the digital landscape for businesses across the nation and making a significant impact in the tech industry.

Benefits

Premium Health Insurance

Flexible Working Hours

Remote Work Culture

Notebook Ownership Program

Sports Activity Allowance

Annual Leave

Dynamic Work Environment

Co-Working Space Services

Qualifications

• 1-2 years experience in training or customer success in SaaS.
• Strong skills in instructional design and client engagement.
• Familiarity with CRM tools and communication platforms.

Responsibilities

• Oversee re-training and implementation of CRM solutions.
• Design and deliver tailored product training sessions.
• Analyze client data to identify challenges and improvements.

Skills

Instructional Design

Analytical Skills

Problem-Solving

Client Engagement

Communication Skills

Interpersonal Skills

Adaptability

Education

Bachelor's Degree

Tools

CRM Tools

Microsoft Office

G Suite

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Description:

• Lead Re-Implementation & Training: Oversee the end-to-end re-training and re-implementation processes for Mekari Qontak's CRM solutions, catering to both existing and returning clients.

• Customized Client Training: Design and deliver engaging product training sessions and demonstrations tailored to specific client needs, focusing on CRM functionalities such as sales pipeline management, contact management, and omnichannel communication.

• Client Engagement: Facilitate regular client reviews to gather new requirements, ensuring the CRM system aligns with their evolving business processes.

• Consultative Support: Provide expert consultancy on best practices for utilizing Mekari Qontak's CRM features, including AI chatbots, ticketing systems, and analytics dashboards.

• Issue Resolution: Troubleshoot client issues related to CRM functionalities and offer solutions to optimize their experience.

• Data Analysis: Analyze client data and usage patterns to identify challenges and opportunities for improvement within the CRM system.

• System Configuration: Configure and set up Mekari Qontak's CRM applications to meet specific client needs, ensuring seamless integration with their existing workflows.

• Administrative Tasks: Handle administrative responsibilities, including generating weekly reports to track progress, outcomes, and client satisfaction.

Job Requirements:

• Bachelor’s degree in any major.

• Minimum 1–2 years of experience in training, business development, aftersales, or a related field (e.g., customer success, technical support) within a SaaS/Tech company.

• Strong instructional design, delivery, analytical, and problem-solving skills.

• Ability to adapt training content to diverse learning styles and client needs.

• Comfortable working with numbers and interacting with clients.

• Excellent written and verbal communication skills to effectively engage with clients and stakeholders at all levels.

• Strong interpersonal and teamwork skills to collaborate effectively with internal and external stakeholders.

• Familiarity with CRM tools and omnichannel communication platforms.

• Proficiency in corporate productivity platforms and web presentation tools (e.g., Microsoft Office, G Suite).

• Experience in handling marketing campaigns is a plus.

• Fluency in English is a plus.

• Understanding of AI-powered chatbot functionalities and their implementation is a plus.

• Experience with Mekari Qontak or similar CRM and omnichannel platforms is preferrable.

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ athttps://bit.ly/FAQMekariRecruitment [ENG] or https://bit.ly/FAQRekrutmenMekari [INA] to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!