Re-Implementation and Re-Training Specialist (Mekari Talenta) - Yogyakarta Placement

Mekari; Daerah Istimewa Yogyakarta; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

Mekari, Indonesia's leading SaaS company, is seeking a Re-Implementation and Re-Training Specialist to lead client training and software re-implementation processes. The ideal candidate will have analytical skills and experience in SaaS environments, driving effective client engagement and project success. Join us to empower clients and enhance their experience with Mekari products.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Notebook Ownership Program

Allowance for sports activities

Qualifications

• Minimum 1-2 years of experience in training or business development.
• Strong adaptation skills for diverse client needs.
• Fluency in English is a plus.

Responsibilities

• Lead re-training and implementation processes for Mekari software.
• Design and deliver tailored training sessions for clients.
• Analyze client data and usage patterns for improvements.

Skills

Analytical skills

Problem-solving skills

Strong communication skills

Instructional design skills

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Office

G Suite

CRM tools

Job description

Re-Implementation and Re-Training Specialist (Mekari Talenta) - Yogyakarta Placement

Re-Implementation and Re-Training Specialist (Mekari Talenta) - Yogyakarta Placement

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Lead the end-to-end re-training and re-implementation process for Mekari software products, catering to both existing and former clients.
• Design and deliver engaging product training sessions and demonstrations tailored to specific client needs.
• Facilitate regular client reviews, gather new requirements, and leverage consultative discussions to ensure program effectiveness and project success.
• Provide expert consultancy on best practices for utilizing Mekari software functionalities to maximize benefits.
• Troubleshoot client issues and offer solutions to optimize their experience with Mekari software.
• Analyze client data and usage patterns to identify challenges and opportunities for improvement.
• Configure and set up Mekari software applications to meet client needs.
• Gather client requirements for re-implementation and develop a comprehensive plan.
• Handle administrative tasks, including generating weekly reports to track progress and outcomes.
  
  

Requirements

• Bachelor’s degree in any major.
• Minimum 1-2 years of experience in training, business development, aftersales, or a related field (e.g., customer success, technical support) within a SaaS/Tech company.
• Previous experience as a payroll staff is preferable.
• Strong instructional design, delivery, analytical, and problem-solving skills.
• Ability to adapt training content to diverse learning styles and client needs.
• Comfortable working with numbers and interacting with clients.
• Excellent written and verbal communication skills to effectively engage with clients and stakeholders at all levels.
• Strong interpersonal and teamwork skills to collaborate effectively with internal and external stakeholders.
• Familiarity with Mekari software products and their functionalities (a plus).
• Proficiency in CRM tools, corporate productivity platforms, and web presentation tools (e.g., Microsoft Office, G Suite).
• Experience in handling marketing campaigns is a plus.
• Experience with payroll systems and processes is a plus.
• Fluency in English is a plus.
  
  

What You Will Get

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours with a hybrid work culture.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Friendly and dynamic work environment.
• Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.
  
  

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at https://bit.ly/FAQMekariRecruitment [ENG] or https://bit.ly/FAQRekrutmenMekari [INA] to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!

• Fungsi pekerjaan

  Teknologi Informasi