Re-Implementation and Re-Training Specialist (Mekari Qontak)

PT Mid Solusi Nusantara (MEKARI); Indonesia; Hybrid; IDR 968.210.000 - 1.613.685.000; Full time

Job summary

A leading SaaS company in Indonesia is seeking a Re-Implementation and Re-Training Specialist. This role involves designing and delivering training programs tailored to client needs, requiring strong communication and problem-solving skills. Ideal candidates should have experience in training or business development, familiarity with CRM tools, and an ability to adapt content for diverse audiences. Competitive salary and various benefits are offered.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Notebook Ownership Program

Friendly and dynamic work environment

Qualifications

• Minimum of 1–2 years experience in training, business development, or aftersales.
• Ability to adapt training content to diverse learning styles.
• Comfortable working with numbers and clients.

Responsibilities

• Deliver and design training programs for clients.
• Interact with clients to understand their needs.
• Collaborate with internal teams for effective training delivery.

Skills

Instructional design

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Familiarity with CRM tools

Proficiency in Microsoft Office

Tools

Mekari Qontak

G Suite

Job description

Re-Implementation and Re-Training Specialist (Mekari Qontak)

Minimum 1–2 years of experience in training, business development, aftersales, or a related field (e.g., customer success, technical support) within a SaaS/Tech company.

Strong instructional design, delivery, analytical, and problem-solving skills.

Ability to adapt training content to diverse learning styles and client needs.

Comfortable working with numbers and interacting with clients.

Excellent written and verbal communication skills to effectively engage with clients and stakeholders at all levels.

Strong interpersonal and teamwork skills to collaborate effectively with internal and external stakeholders.

Familiarity with CRM tools and omnichannel communication platforms.

Proficiency in corporate productivity platforms and web presentation tools (e.g., Microsoft Office, G Suite).

Experience in handling marketing campaigns is a plus.

Fluency in English is a plus.

Understanding of AI-powered chatbot functionalities and their implementation is a plus.

• Experience with Mekari Qontak or similar CRM and omnichannel platforms is preferrable.

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Computer Software & Networking 1,001-5,000 employees

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Sleekr, Jurnal, KlikPajak) have been used by tens of thousands of business in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Sleekr, Jurnal, KlikPajak) have been used by tens of thousands of business in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

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