Ratings & Reviews Coordinator

Nestlé SA; Nusa; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Nestlé is seeking a dedicated Ratings & Reviews Manager for its NUSA operations. This role involves managing the Ratings & Reviews process, collaborating with local teams, and ensuring data quality. The ideal candidate will have strong project management skills and a willingness to learn about relevant tools.

Qualifications

• Experience or willingness to learn about Ratings & Reviews.
• Strong understanding of business unit and partner requirements.
• Excellent written and verbal communication skills.

Responsibilities

• Manage the Ratings & Reviews process for NUSA.
• Build relationships with brands to ensure accurate representation.
• Provide monthly and quarterly reports on initiatives.

Skills

Project Management

Communication

Data Quality Management

Tools

BazaarVoice

PowerReviews

Yogi

Job description

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We are seeking a dedicated and detail-oriented Ratings & Reviews Manager for our NUSA operations. The successful candidate will manage the Ratings & Reviews process, ensuring alignment between retailer sites and brand sites. This role involves collaborating with local teams, brands, and vendors to address syndication issues, maintain data quality, and provide insights into consumer ratings and reviews. The ideal candidate will possess strong project management and communication skills, with a willingness to learn and excel in the field.

A Day in the Life:

1. Manage the Ratings & Reviews process for NUSA, ensuring consistency between retailer and brand sites.
2. Build and maintain relationships with brands to understand their needs and ensure their Ratings & Reviews are accurately represented on retailer sites.
3. Communicate with vendors regarding tool specifications and troubleshoot any issues related to ratings & reviews integration.
4. Track and maintain comprehensive documentation of all processes related to Ratings & Reviews, including troubleshooting guides and best practices.
5. Collaborate with the NUSA Retailer Key Account Manager to engage with retailer support teams and address platform-specific requirements.
6. Conduct regular check-ins with Ratings & Reviews vendors to monitor open tickets and operations, ensuring accurate synchronization of product details and reviews across platforms.
7. Provide monthly and quarterly reports on NUSA Ratings & Reviews initiatives, highlighting challenges and ongoing issues.

Qualifications:

• Experience or a strong willingness to learn about Ratings & Reviews, including tools such as BazaarVoice, PowerReviews, and Yogi.
• Strong understanding of relevant business unit and partner requirements.
• Flexibility and curiosity to adapt to changing environments.
• Proven ability to work effectively in a complex, matrix environment and build strong professional relationships.
• Ability to work under pressure and meet deadlines.
• Excellent written and verbal communication skills.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Nestlé is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please talk to your recruiter so we can support you effectively. All information will be treated confidentially.