Quality & Training Supervisor

Cartrack Technologies Indonesia; Jakarta Selatan; On-site; IDR 10.000.000 - 15.000.000; Full time

Job summary

A leading telematics company in Jakarta is seeking a Quality Assurance and Training Supervisor. You will oversee QA technicians, analyze performance gaps, and implement training programs. The ideal candidate has a Bachelor's degree in Engineering and 2–3 years of experience in quality assurance or technical supervision in the electronics field. Join a dynamic, multinational team with career advancement opportunities.

Benefits

BPJS Health

BPJS Labor

Private Health Insurance

Qualifications

• Minimum 2–3 years of experience in quality assurance, training, or technical supervision.
• Strong understanding of vehicle electronics and maintenance procedures.
• Proven experience in creating training programs and technical manuals.

Responsibilities

• Supervise QA technicians to ensure adherence to standards.
• Analyze quality check results to identify performance gaps.
• Coordinate and implement training plans for technicians.

Skills

Quality assurance

Technical supervision

Training program development

Communication skills

Analytical skills

Education

Bachelor’s degree in Engineering or Technical related fields

Tools

Learning management systems (LMS)

Job description

• Supervise the activity of QA technician to ensure adherence to company standards and customer expectations.
• Analyze quality check results to identify individual or team performance gaps.
• Coordinate and implement training plans based on the identified needs, both for new hires and existing technicians.
• Design, develop, and maintain training syllabus, modules, and supporting materials tailored to GPS telematics systems and standard operating procedures (SOP).
• Conduct hands-on and classroom training sessions for technicians.
• Work closely with the Operations and Technical teams to align quality and training initiatives with operational goals.
• Provide feedback and coaching to technicians to foster continuous improvement.
• Monitor training effectiveness and update content regularly based on field performance and technology changes.
• Maintain accurate records of quality assessments and training activities.
• Collaborate with Hardware and Customer Care teams to resolve all items.

Qualifications:

• Bachelor’s degree in Engineering or Technical related fields (or equivalent experience).
• Minimum 2–3 years of experience in quality assurance, training, or technical supervision, focusing on electronics or electrical products, preferably with field service experience.
• Strong understanding of vehicle electronics and maintenance procedures.
• Proven experience in creating training programs and technical manuals.
• Excellent communication and interpersonal skills to interact effectively with field technicians and cross-functional teams.
• Strong analytical and problem-solving skills.
• Attention to detail and a commitment to quality.
• Ability to work independently and manage multiple priorities.
• Familiarity with learning management systems (LMS) or digital training tools is a plus.

PT Cartrack South East Asia is part of Cartrack Holdings Ltd., a global telematics company that operates in 23 countries. We provide a comprehensive fleet management system that includes real-time GPS tracking and data analytics. We develop our integrated Software-as-a-Service (SaaS) platform and manufacture our best-quality IoT devices internally.

In Indonesia, we have a head office in Jakarta and a branch office in Surabaya. As our business grows fast, we also place our representatives in several other areas in Indonesia. Joining our team, you will work in a multinational, dynamic, and positive environment, with career advancement opportunities both locally and regionally.

Visit our website: www.cartrack.id

PT Cartrack South East Asia is part of Cartrack Holdings Ltd., a global telematics company that operates in 23 countries. We provide a comprehensive fleet management system that includes real-time GPS tracking and data analytics. We develop our integrated Software-as-a-Service (SaaS) platform and manufacture our best-quality IoT devices internally.

In Indonesia, we have a head office in Jakarta and a branch office in Surabaya. As our business grows fast, we also place our representatives in several other areas in Indonesia. Joining our team, you will work in a multinational, dynamic, and positive environment, with career advancement opportunities both locally and regionally.

Visit our website: www.cartrack.id

BPJS Health, BPJS Labor, Private Health Insurance,