Quality Control Specialist

Mekari; Daerah Khusus Ibukota Jakarta; Remote; IDR 60.000.000 - 100.000.000; Full time

Job summary

Join a leading SaaS company in Indonesia, where your role will be pivotal in ensuring quality and customer satisfaction. You will monitor projects, evaluate customer satisfaction, and create structured reports while working in a dynamic environment that values growth and innovation. With a competitive salary and a range of perks including flexible working hours and health insurance, this is an exciting opportunity to make a significant impact in the digital transformation landscape. If you're eager to contribute to a thriving team and grow your career, this position is for you.

Benefits

Competitive salary

Premium private health insurance

Flexible working hours

Remote work culture

Notebook Ownership Program

Sports activities allowance

Annual and unpaid leaves

Friendly work environment

Opportunity for career growth

Qualifications

• 1.5+ years in quality control or assurance roles, preferably in SaaS.
• Strong analytical skills and attention to detail required.

Responsibilities

• Monitor quality of Go Live projects and customer satisfaction.
• Create routine quality control reports and conduct coaching sessions.

Skills

Analytical Skills

Problem Solving

Attention to Detail

Teamwork

Fast Learner

Education

Bachelor's Degree in relevant field

Tools

Corporate Productivity Tools

Web Presentation Tools

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions:

• Monitor and ensure the quality of the Go Live project from the Activation Team is in accordance with the SOP.
• Evaluate and audit customer satisfaction for current flow in each division.
• Create detailed, comprehensive & well-structured score planning aligned with OKR.
• Identify, record, and document the progress of every task with development tools.
• Create routine quality control reports and handle administrative tasks.
• Monitor and do coaching sessions for each agent to assure individual improvement and also provide summary to every leader.
• Maintain up-to-date knowledge of products and sampling methods.

Requirements/Qualifications:

• 1.5+ years of industry experience, prior experience in quality control or quality assurance roles in SaaS companies is a plus.
• Having a basic knowledge of software is preferred, particularly in Accounting / HR.
• Proactively keep up to date with current trends & strong analytical skills to solve problems.
• Proficient with corporate productivity & web presentation tools.
• Able to work with team/independently & fast learner.
• Strong sense of responsibility & result oriented.
• Strong attention to detail with the ability to quickly adapt to new changes.

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!