Quality Control Customer Service (English)

PT Global Alih Daya; Denpasar; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

PT Global Alih Daya is seeking a Quality Control Customer Service (English) professional in Denpasar, Bali. The role emphasizes evaluating customer interactions against quality metrics and reporting insights to improve service standards.

The ideal candidate has at least 1 year of CS QC/QA experience and strong English skills, with a focus on accuracy and communication in a fast-paced environment.

Qualifications

• Minimum 1 year of experience in Customer Service QC/QA.
• Good command of English, both spoken and written.
• Strong analytical and attention-to-detail skills.
• Able to evaluate customer interactions and identify improvement areas.
• Familiar with quality standards and customer service metrics.
• Excellent communication and reporting skills.

Skills

English proficiency

Analytical thinking

Attention to detail

Communication skills

Job description

Quality Control Customer Service (English)

Quality Control Customer Service (English) - Denpasar Bali

• Minimum 1 year of experience in Customer Service QC/QA
• Good command of English, both spoken and written.
• Strong analytical and attention-to-detail skills.
• Able to evaluate customer interactions and identify improvement areas.
• Familiar with quality standards and customer service metrics.
• Excellent communication and reporting skills.