Quality Assurance (Desk Collection) Specialist

SAMIR; Berbah; On-site; USD 40.000 - 60.000; Full time

Job summary

A leading lending company in Indonesia is seeking a Quality Assurance Staff member to conduct quality checks and ensure compliance with established standards. The role involves collaboration with leaders to develop quality assurance processes, and requires a Bachelor's degree and 1-2 years of relevant experience. Ideal candidates should possess strong analytical skills and attention to detail, and be proficient in Microsoft Office tools.

Qualifications

• 1-2 years experience in P2P Lending Collection Desk.
• Familiarity with quality assurance methodologies and tools.
• Strong attention to detail required.

Responsibilities

• Conduct quality checks on Desk Collection work.
• Identify and document quality issues.
• Provide feedback on quality assurance results.

Skills

Analytical skills

Problem-solving skills

Effective communication

Attention to detail

Education

Bachelor's degree in relevant field

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Primary Job Role :

The Quality Assurance Staff is responsible for performing quality checks on the work of the Desk Collection departments to ensure that it meets the established standards and regulations. They work closely with the Quality Assurance Leader to develop and implement quality assurance processes and procedures.

Job Description :

• Conduct quality checks on the work of Desk Collection departments
• Identify and document quality issues and report them to the Quality Assurance Leader
• Collaborate with department leaders to develop and implement quality assurance processes and procedures
• Develop and maintain quality assurance metrics to track performance and identify areas for improvement
• Provide regular feedback to department leaders on quality assurance results and recommendations for improvement
• Have knowledge in sample scoring, familiar with quality attribute scorecard, case analysis, excel, communicate effectively, detail and target oriented.

Job Qualifications :

• Preferably Bachelor's degree in relevant field
• Experience: 1-2 years in P2P Lending Collection Desk
• Familiarity with quality assurance methodologies and tools
• Excellent analytical and problem-solving skills
• Strong attention to detail
• Effective communication and interpersonal skills
• Proficient in Microsoft Office, especially Excel and PowerPoint.

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