QA Engineer (Application Support)

The Software Practice Pte Ltd; Jawa Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

An established industry player is seeking a detail-oriented QA Engineer to ensure the quality and reliability of software products. In this dynamic role, you will be responsible for designing test plans, debugging, and managing client inquiries to deliver a seamless post-release experience. This full-time opportunity in Bandung offers the chance to work closely with development teams and clients, making a significant impact on product quality and customer satisfaction. If you have a passion for technology and a knack for problem-solving, this position is perfect for you to grow your career in a supportive environment.

Qualifications

• Degree/Diploma in Computer Science or relevant major required.
• 1-2 years of experience in software maintenance and support preferred.

Responsibilities

• Design and implement tests, ensuring products are error-free.
• Manage client inquiries and provide application support post-launch.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Detail Orientation

Team Management

Education

Degree in Computer Science

Diploma in Infocomm Technology

Tools

Agile Methodology

Bug Tracking Tools

Job description

We are looking for exceptionally smart people with strong analytical and people management skills. You play a vital role in the company's product development and enhancement process.

You will be responsible for designing and implementing tests, debugging and making corrective actions before launches to ensure that the product is error-free and reliable. Post-launch, you will actively manage clients' inquiries and undertake other responsibilities as needed for a seamless post-release experience, depending on the project requirements.

You should be able to learn quickly and work independently - we'll help you as best as we can, but you must be tenacious and resourceful enough to figure out things you don't know how to do.

Responsibilities

• Identify and review requirements, specifications and technical design documents to provide timely and meaningful feedback in collaboration with internal teams (e.g., developers, product managers).
• Create detailed, comprehensive and well-structured test plans and test cases.
• Identify, record, document and track bugs using respective tools by thinking through different permutations of a business scenario.
• Monitor debugging process results and perform regression testing when bugs are resolved.
• Manage client’s inquiries, providing application support to resolve reported issues and incidents.
• Coordinate regular system maintenance and upgrade activities, such as monthly maintenance and hotfix deployments.

Requirements

• Excellent communication and writing skills in English.
• Degree/Diploma in Computer Science, Infocomm Technology or relevant major with excellent academic records or outstanding professional/personal achievement.
• Recent graduate or candidate with 1–2 years of experience in software maintenance and support.
• Participated in a full software or product development cycle, preferably using Agile Methodology.
• Strong analytical, conceptualization and problem-solving skills.
• Excellent verbal and written communication skills with the ability to pitch ideas.
• Meticulous and detail oriented with excellent documentation skills. And, the ability of visualizing workflows and translating them into digital mediums.
• Strong and avid interest in web and mobile applications. Able to grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database, and middleware.
• Proactive, self-motivated and resourceful team member with good tech/digital knowledge.
• Strong influencing and people management skills.
• The role is a full time WFO opportunity in Bandung.

The following would be a “plus”:

• Prior experience as a QA Engineer in a software delivery project.
• Prior experience in a product development /IT consultant firm.
• Knowledge or experience in implementing projects in at least one of the following areas - Data Analytics, Agile Methodologies, Cloud, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management and Service Design.

This role would be the precursor to a Business Analyst position to support teams to deliver software while maintaining a close relationship with the client’s stakeholders.

We seek your understanding that only shortlisted candidates will be notified.