QA & Customer Complaints Staff

Korn Ferry; Kota Pasuruan; On-site; USD 10.000 - 15.000; Full time

Job summary

A leading company in the FMCG sector is seeking a Customer Complaints Staff in Pasuruan, East Java. The candidate will manage customer complaints, ensuring high-quality standards are met by investigating and addressing non-conformities. The ideal applicant will have a background in quality assurance, excellent analytical skills, and a strong sense of responsibility.

Qualifications

• 2 years of experience in quality assurance in a manufacturing company.
• Experience in managing customer complaints, RCA & CAPA.
• Experience dealing with overseas companies for export processes preferred.

Responsibilities

• Monitor and analyze customer complaints periodically.
• Prepare reports to determine the causes of non-conformity.
• Establish and implement a preventive plan for non-conformity.

Skills

Problem-solving

Communication

Analytical skills

Education

Bachelor's degree in Chemical Engineering

Bachelor's degree in Industrial Engineering

Bachelor's degree in Pharmaceutical

Tools

ERP/SAP

LIMS

Job description

Customer Complaints Staff

Our client is one of the biggest companies within FMCG industry has a unique in its ability to seamlessly blend innovation, sustainability, and community engagement while producing high-quality products that meet the evolving needs of the modern consumer. With a strong ethical foundation and a focus on long-term growth, we provide not just products, but a legacy of trust and responsibility.

Role:

This role will be responsible for handling customer complaint management, including checking for its cause from the manufacturing quality assurance perspective.

Responsibilities:

• Monitoring and analysis of customer complaints on periodical basis (daily, weekly, monthly, and annually)
• Prepare report to determine the cause of non-conformity (including product traceability)
• Establish and implement a non-conformity preventive plan
• Create & manage non-conforming list

Skills & Requirements:

• Candidate with experience around 2 (two) years as a quality assurance in manufacturing company.
• Has experience in managing customer complaint, from doing RCA & CAPA, as well as communicating the result to the client. Should have any experience dealing with overseas companies for export process will be preferred.
• University graduate (bachelor's degree), preferably from Chemical Engineering, Industrial Engineering, or Pharmaceutical.
• Good problem-solving skills, with exceptional analysis ability.
• Able to use ERP/SAP and LIMS system.

The Successful Applicant

Good communication skills, assertive, honest, able to work under pressure, and high responsibility

Working Location:

Pasuruan (PIER), East Java

Shall you interested with positions above, please share your update resume. If your background and experiences are a match to our current job opportunity, you will be contacted to discuss your application further.

Please be advised the evaluation process may take some time.