Public Relation & Customer Experience Manager

PT. Richeese Kuliner Indonesia; Kota Bandung; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

PT. Richeese Kuliner Indonesia is looking for a Public Relations & Customer Experience Manager in Bandung. This role focuses on developing PR strategies, managing communications, and enhancing customer satisfaction to strengthen brand reputation. Ideal candidates should have significant experience and strong communication skills.

Qualifications

• Minimum 8 years of experience in public relations or customer experience management.
• Excellent written and verbal communication skills.
• Proficient in data analysis and reporting.

Responsibilities

• Develop and implement effective public relations strategies.
• Manage all customer-facing communications and ensure brand consistency.
• Monitor and analyze customer feedback and market trends.

Skills

Communication

Data analysis

Collaboration

Education

Bachelor's degree in Public Relations/Business Management

Job description

About the Company

Richeese Kuliner Indonesia is seeking a talented Public Relations & Customer Experience Manager to join our dynamic team in Bandung, West Java. This full-time position is a pivotal role within our Marketing & Communications department, responsible for crafting and delivering engaging experiences that strengthen our brand reputation and foster long-lasting relationships with our valued customers.

About the Role

This role is essential for developing and implementing effective public relations strategies to amplify our brand's messaging and increase visibility across key media channels.

Responsibilities

• Developing and implementing effective public relations strategies to amplify our brand's messaging and increase visibility across key media channels
• Managing all customer-facing communications, including social media, website content, and customer service interactions, to ensure a consistent, positive brand experience
• Collaborating cross-functionally with various teams to identify and address customer pain points, and implement solutions to enhance customer satisfaction
• Monitoring and analyzing customer feedback and market trends to inform the development of new initiatives and campaigns

Qualifications

• Minimum 8 years of experience in a public relations or customer experience management role, preferably within the food and beverage or consumer goods industry
• Minimum of a bachelor's degree in Public Relations/Business Management
• Excellent written and verbal communication skills, with the ability to craft compelling narratives and engage effectively with a diverse range of stakeholders
• Proficient in data analysis and reporting, with the ability to use insights to drive strategic decision-making
• Fluent English
• Excellent interpersonal and collaboration skills, with the ability to work effectively in a team environment