Public Relation & Customer Experience Manager

PT. Richeese Kuliner Indonesia; Jawa Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading food and beverage company in Bandung is looking for a Public Relations & Customer Experience Manager. This role involves developing PR strategies, managing customer communications across various channels, and analyzing customer feedback. The ideal candidate will have 8+ years of experience and a Bachelor's degree in a related field. Strong English communication skills and data analysis proficiency are also required. This full-time position offers a key opportunity within the Marketing & Communications department.

Qualifications

• Minimum 8 years of experience in public relations or customer experience management.
• Proficient in data analysis and reporting.
• Excellent written and verbal communication skills.

Responsibilities

• Develop and implement effective public relations strategies.
• Manage customer-facing communications across multiple channels.
• Monitor customer feedback and market trends.

Skills

Public Relations Strategy Development

Customer Communication Management

Data Analysis

Interpersonal Skills

Fluent English

Education

Bachelor's degree in Public Relations/Business Management

Job description

About the role

Richeese Kuliner Indonesia is seeking a talented Public Relations & Customer Experience Manager to join our dynamic team in Bandung, West Java. This full-time position is a pivotal role within our Marketing & Communications department, responsible for crafting and delivering engaging experiences that strengthen our brand reputation and foster long-lasting relationships with our valued customers.

Responsibility:

• Developing and implementing effective public relations strategies to amplify our brand's messaging and increase visibility across key media channels
• Managing all customer-facing communications, including social media, website content, and customer service interactions, to ensure a consistent, positive brand experience
• Collaborating cross-functionally with various teams to identify and address customer pain points, and implement solutions to enhance customer satisfaction
• Monitoring and analyzing customer feedback and market trends to inform the development of new initiatives and campaigns

Requirements:

• Minimum 8 years of experience in a public relations or customer experience management role, preferably within the food and beverage or consumer goods industry
• Minimum of a bachelor's degree in Public Relations/Business Management
• Excellent written and verbal communication skills, with the ability to craft compelling narratives and engage effectively with a diverse range of stakeholders
• Proficient in data analysis and reporting, with the ability to use insights to drive strategic decision-making
• Fluent English
• Excellent interpersonal and collaboration skills, with the ability to work effectively in a team environment