Project Administrator (Handle Expatriate)

PERSOLKELLY; Gresik; On-site; IDR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Specialist to join their team. This role involves managing expatriate personnel administration and ensuring seamless communication regarding travel and work licenses. The ideal candidate will have a strong background in customer service, excellent communication skills in English, and proficiency in MS Office. You will play a crucial role in supporting employees throughout their assignments, from onboarding to off-boarding, while managing on-site activities to meet project schedules. If you are passionate about enhancing employee experiences in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Minimum 2 years of experience in a Customer Service Environment.
• Proficiency in MS Office applications.

Responsibilities

• Provide clear communication regarding travel and work licenses.
• Coordinate with SMEs for timely delivery of employee requirements.
• Support employees throughout their assignment lifecycle.

Skills

Customer Service Experience

Communication Skills

MS Office Proficiency

Expatriate Personnel Administration

Education

Diploma or Bachelor Degree

Job description

Requirement:

• At least Diploma or Bachelor Degree in a related field
• Minimum 2 years of experience in a Customer Service Environment within the resource Industry
• Experience with expatriate personnel administration matters
• Excellent communication skills in English, both verbal and written
• Residents of Gresik, Surabaya, and surrounding areas, with a non-rotational schedule, on a contract basis
• Proficiency in MS Office: PowerPoint, Excel, and Word

Job Description:

• Provide clear, timely, and realistic communication to direct employees regarding travel and work licenses, documentation, and initial travel arrangements
• Coordinate with SMEs to ensure timely delivery of formalities, insurance, logistics, contracts, payroll, and other employee requirements
• Support direct employees and assignees throughout their assignment, from onboarding to off-boarding, including pre-access requirements, logistics, tracking recharges, and ongoing support
• Manage on-site activities to ensure project schedules and key dates are met in coordination with project needs