Product Support Specialist

BeYou; Indonesia; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A health and wellness tech company is seeking a Product Support Specialist to support their fitness app. Responsibilities include managing content, overseeing daily operations, and testing new features. Candidates should have experience in digital operations and be proficient in Google Sheets. This is a remote position with flexible hours and growth opportunities.

Benefits

Fully remote position

Flexible working hours

Access to training and conferences

Employee perks like gym memberships and brand vouchers

Qualifications

• 1–3 years of experience in digital operations, QA, or product support.
• Excellent organizational skills, with the ability to manage multiple workstreams and datasets.
• Advanced proficiency in Google Sheets (e.g., QUERY, ARRAYFORMULA, etc.).
• Familiarity with generative AI tools like ChatGPT.
• Strong attention to detail and ability to multitask.

Responsibilities

• Manage and organize the content database for timely deployment.
• Oversee daily back-office operations and moderate user-generated content.
• Use AI tools to assist with content creation and productivity workflows.
• Work with Google Sheets to manage reports and track performance.
• Assist in testing new mobile app features and report issues.

Skills

Digital operations

QA

Google Sheets

Generative AI tools

Mobile apps experience

Organizational skills

Communication

Tools

Trello

Slack

Firebase Console

TestFlight

Job description

We're looking for a highly organized and tech-savvy Product Support Specialist to join our growing team. You’ll play a key role in supporting our gamified fitness and wellness mobile app, ensuring smooth daily operations across content, rewards, and testing.

What You’ll Do

Product Operations & Support

• Manage and organize the content database to ensure timely and accurate deployment.
• Oversee daily back-office (CMS) operations — uploading in-app content, scheduling posts, updating banners, etc.
• Moderate user-generated content (posts, photos, comments) in line with community guidelines.
• Track and fulfill user rewards; update internal logs and records consistently.

Product Marketing Research

• Research competitor wellness or fitness apps and summarize feature sets, pricing, or reward models.
• Collect and update benchmarking data (downloads, reviews, social campaigns, etc.).
• Identify trending challenges or gamification features in similar apps.

AI & Productivity Tools

• Use ChatGPT and similar tools to assist with content creation, summaries, and productivity workflows.
• Support the internal team with prompt writing or AI-based automations (e.g., FAQs, templates, user replies).

Data & Google Sheets

• Work with Google Sheets to manage reports, apply complex formulas (e.g., ARRAYFORMULA, QUERY, INDEX/MATCH, IMPORTRANGE), and generate weekly updates.
• Maintain and structure multiple data sheets to track performance, user logs, and testing results.
• Ensure data accuracy and flag inconsistencies across internal systems.

Testing & QA

• Assist in testing new mobile app features (Android/iOS), following structured test cases.
• Monitor app releases, report bugs, flag usability issues, and verify fixes.

What You Bring

• 1–3 years of experience in digital operations, QA, or product support.
• Excellent organizational skills, with the ability to manage multiple workstreams and datasets.
• Advanced proficiency in Google Sheets (e.g., QUERY, ARRAYFORMULA, VLOOKUP, INDEX/MATCH, IMPORTRANGE, etc.).
• Familiarity with generative AI tools (ChatGPT, Bard, Claude, etc.) and how to use them for content and productivity.
• Experience working with mobile apps, CMS tools, or internal dashboards (bonus).
• Strong attention to detail and the ability to multitask across varied tasks daily.
• Clear communicator — both written and verbal.

Bonus Points

• Background in nutrition or fitness
• Experience with tools like Trello, Slack, Firebase Console, or TestFlight
• Interest in health, wellness, or gamified apps
• Experience in reward-based campaigns, user engagement flows, or community management

Working Mode

This is a remote position. The candidate should be equipped to work independently with a stable internet connection and excellent time management skills.

What We Offer

We’ll provide the right conditions for you to work and rest comfortably, with:

• A fully remote position with flexible working hours
• Access to courses, training, and conferences for professional growth
• Employee perks like gym memberships and brand vouchers

How to Apply

Send your CV and a short motivation letter explaining why you’re a great fit to [e-mail].

If you’ve used ChatGPT or Google Sheets in a creative or advanced way, we’d love to hear about it!