Product Support (Jakarta)

• Provide technical assistance to clients who are using the company's products
• Investigate and help clients issues, and work with cross-functional teams to resolve them
• Visit customers with sales team to support them in terms of Product Knowledge, Product Application, installation, and training for users.
• Create and maintain customer-facing support documentation, such as knowledge base articles and FAQs
• Provide training to sales team on how to use the company's products

Job Qualifications:

• Bachelor's Degree in Mechanical Engineering
• Experience in the same position & same industry for at least 3 years
• Experience in handling Gearmotor/PLC/HMI, and other related products
• Experience to train Sales & Users on how to use the products
• Ability to speak and write in English is preferred
• Own a personal vehicle and have an active driving license