Product Support Engineer (M/F) - Ben Guerir/Marrakech, Morocco

Michael Page; Indonesia; On-site; USD 30.000 - 50.000; Full time

Job summary

A leading construction equipment manufacturer is seeking a Product Support Engineer based in Indonesia. The role involves providing technical support, training service teams, and ensuring compliance with safety standards. Candidates should have strong technical expertise in heavy equipment maintenance and be fluent in multiple languages.

Qualifications

• Strong technical expertise in heavy equipment maintenance.
• Fluent in English, Arabic, and French; Spanish is a plus.
• Ability to communicate effectively with teams and customers.

Responsibilities

• Provide technical support to field service teams and customers.
• Guide and train on-site service personnel.
• Perform and supervise mechanical and electrical maintenance.

Skills

Technical expertise in maintenance and repair of heavy equipment

Communication

Leadership

Cost-consciousness

Adaptability to multicultural environments

Tools

MS Office (Word, Excel, Outlook)

Job description

• World's leading construction equipment manufacturer
• Technical expertise in heavy equipment

About Our Client

Our client is one of the world's leading construction equipment manufacturers, with over 150 companies worldwide offering high-quality, user-oriented products and services.

We are currently recruiting a Product Support Engineer (M/F) on behalf of our client for a position based in Ben Guerir/Marrakesh, Morocco.

Job Description

As a Product Support Engineer, your responsibilities will be :

• Provide technical support to field service teams and customers, ensuring compliance with safety standards and best maintenance practices.
• Represent the company professionally on-site, maintaining strong relationships with clients and service teams.
• Guide and train on-site service personnel through practical, hands-on support and knowledge transfer.
• Perform and supervise mechanical and electrical maintenance, repairs, troubleshooting, and equipment performance testing.
• Recommend preventive and predictive maintenance strategies to enhance equipment reliability and longevity.
• Share updates on technical improvements, advise on spare parts, tooling, and optimal equipment usage.
• Coordinate major operations such as machine assembly, commissioning, and major component replacements.
• Prepare and submit detailed reports on activities, inspections, failures, and improvement suggestions.

The Successful Applicant

To excel in this role, you:

• Have strong technical expertise in the maintenance and repair of heavy equipment.
• Apply a structured, methodical approach to troubleshoot and resolve issues.
• Communicate clearly and effectively, both verbally and in writing, with teams and customers.
• Demonstrate leadership and are capable of guiding and supporting on-site teams.
• Are proficient in MS Office tools (Word, Excel, Outlook).
• Are cost-conscious and ensure activities remain within budget.
• Are fluent in English, Arabic and French; proficiency in Spanish is a plus.
• Adapt easily to multicultural environments and perform well under pressure.

What's on Offer

Depending on the profile.