Product Support

• Daily checking of Ticketing system and responding for reaching SLA.
• Conduct troubleshooting root cause analysis, and implement corrective/preventive measures during and after each incident.
• Do periodic monitoring of the dashboard related to the product.
• Do monitoring of production alerts.
• Collaborate with the engineering and product team to find appropriate solutions.
• Debugging related to web application.

About You:

• Strong sense of debugging and troubleshooting issues out of your mind is a must.
• In-depth knowledge of Structured Query Language (SQL).
• Thorough understanding of the Agile development process.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills and passion for learning.
• Self-motivated with the ability to work independently or as part of a team.
• Available to respond and handle after hour issues.
• Proficient in the use of JIRA for managing ticketing.
• Knowledge in any programming language is a plus.

FinAccel is a fun, fast-growing company with lofty ambitions. Starting with instant ecommerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest growing economic regions globally.

The company leverages deep data analytics across users’ digital footprint to automate credit risk scoring and access to credit in Southeast Asia, the 7th largest economy in the world.

Our flagship product, Kredivo Buy now, Pay later, enables e-commerce buyers to apply and qualify for instant credit and pay back over time. Merchants using Kredivo benefit from providing point-of-sale financing using a 2-click checkout to eligible buyers. FinAccel is backed by leading investors and regulated by OJK in Indonesia.

To know more about FinAccel and Kredivo, visit www.finaccel.co and www.kredivo.com.