Product Operations Lead

StraitsX; Indonesia; On-site; USD 30.000 - 45.000; Full time

Job summary

StraitsX is seeking a Team Lead Operations to oversee shift operations in managing fiat and blockchain transaction settlements. This role involves ensuring regulatory compliance, driving operational excellence, and mentoring team members in a fast-paced financial environment. Ideal candidates will have strong leadership and problem-solving skills, along with a solid understanding of payment infrastructures in the digital assets space.

Qualifications

• Minimum 2 years in Operations within regulated financial environments.
• Proven experience in managing or mentoring teams.
• Solid understanding of stablecoins and blockchain networks.

Responsibilities

• Oversee shift operations for fiat and blockchain transactions.
• Drive reconciliation and risk mitigation processes.
• Train and mentor the operations team for optimal performance.

Skills

Leadership

Problem-solving

Organizational skills

Analytical skills

Effective communication

Job description

About the Role

Team Lead Operations (Shift Management)

As a Team Lead Operations, you will oversee shift operations to ensure smooth and accurate settlement of both fiat and blockchain-based transactions. You will lead a team, manage daily reconciliation, mitigate risks, and resolve operational issues efficiently. Working closely with internal stakeholders, you will drive process improvements, maintain compliance, and enhance overall operational excellence. This role requires strong leadership, problem-solving skills, and the ability to thrive in a fast-paced, regulated environment.

What You Will Do

• Lead and manage a shift team to ensure smooth daily settlement operations, covering both fiat and blockchain-based transactions.
• Drive operational excellence by overseeing reconciliation, risk mitigation, and investigations across transaction flows.
• Act as the primary escalation point for operational issues, coordinating with internal teams to resolve challenges efficiently using technology and automation.
• Ensure compliance with regulatory and risk management policies while optimizing workflows for enhanced efficiency.
• Train and mentor shift team members to maintain high performance, accountability, and continuous improvement.
• Work cross-functionally to bridge the gap between product limitations and user expectations, driving a superior product experience.

What Are We Looking For

• Minimum 2 years of experience in Operations within a regulated financial environment, with exposure to transaction flows, risk control, and regulatory compliance.
• Strong leadership skills with experience managing or mentoring a team in a fast-paced setting.
• Excellent problem-solving abilities with a proactive approach to identifying and addressing operational challenges.
• A solid understanding of stablecoins, blockchain networks, custody solutions, and DeFi protocols.
• Exceptional organizational and analytical skills, with meticulous attention to detail
• Effective communication skills to escalate concerns, facilitate discussions, and ensure alignment across teams.
• Flexibility to work in rotating shifts, including evenings, weekends, and public holidays, as required.

About StraitsX

StraitsX is the pioneering payments infrastructure for digital assets space in Southeast Asia developed by Singapore-based FinTech Xfers, which is a Major Payment Institution licensed by the Monetary Authority of Singapore for e-money issuance (now part of Fazz).

StraitsX offers personal and business accounts to deposit, hold and withdraw funds as well as to connect their accounts to digital asset platforms. Business accounts can also access B2B API-enabled payments rails for digital asset platforms and issues the Singapore Dollar-backed stablecoin, XSGD.