Product Manager (Customer Experience)

White Glove Hiring; Jakarta Utara; On-site; IDR 450,000,000 - 750,000,000; Full time

Benefits offered by this job

Near Public Transport

Stock Options

Career Path

Insurance

THR (Holiday Allowance)

Job summary

White Glove Hiring membuka peluang untuk Product Manager yang bertanggung jawab terhadap perjalanan pelanggan dari pencarian hingga pasca-pemesanan pada vertikal Flights, Hotels, dan Multiproduct. Anda akan fokus pada peningkatan UX, konversi, serta kepuasan pelanggan dengan roadmap CX yang terintegrasi.

Posisi ini membutuhkan 5+ tahun pengalaman di Manajemen Produk pada OTA/travel tech, pemahaman mendalam tentang perjalanan pelanggan, analitik kuat, serta kemampuan bekerja lintas fungsi dengan

Qualifications

• Gelar sarjana di bidang Bisnis, Teknik, Ilmu Komputer, atau bidang terkait.
• Pengalaman 5+ tahun di Manajemen Produk, OTA, travel tech, atau platform digital.
• Pemahaman kuat tentang perjalanan pelanggan, UX, dan pengalaman platform.
• Keterampilan analitik yang kuat dan pemecahan masalah.

Responsibilities

• Mengelola perjalanan pelanggan secara end-to-end di Flights, Hotels, dan Multiproduct vertikal.
• Mengidentifikasi dan menyelesaikan pain points pada pencarian, pemesanan, dan pengalaman pasca-pemesanan.
• Meningkatkan kegunaan, konversi, dan kepuasan pelanggan.
• Menentukan dan melaksanakan roadmap CX yang selaras dengan kebutuhan bisnis.

Skills

Analytical skills

Cross-functional teamwork

UX understanding

English fluency

Education

Bachelor's degree in Business, Engineering, Computer Science, or related field

Job description

DESKRIPSI PEKERJAAN

• Own end-to-end customer journey across Flights, Hotels, and Multiproduct verticals
• Identify and resolve customer pain points across search, booking, and post-booking experience
• Improve usability, conversion rate, and customer satisfaction
• Define and execute CX product roadmap aligned with business and customer needs
• Improve booking flow, account experience, and platform usability
• Drive personalization and customer-centric platform improvements
• Analyze customer behavior, platform performance, and conversion metrics
• Identify opportunities to improve engagement, retention, and experience
• Use data-driven insights to prioritize product improvements

KUALIFIKASI MINIMUM

• Bachelor's degree in Business, Engineering, Computer Science, or related field
• 5+ years experience in Product Management, OTA, travel tech, or digital platform
• Strong understanding of customer journey, UX, and platform experience
• Strong analytical and problem-solving skills
• Experience working cross-functionally with Engineering and business teams
• Fluent in English (other languages are a plus)
• Experience in OTA, e-commerce, or travel platform preferred
• Experience with personalization, recommendation systems, or customer lifecycle management

FASILITAS & BENEFIT

• Near Public Transport
• Stock Options
• Career Path
• Insurance
• THR (Holiday Allowance)