Product Implementor - Outlet (Medan)

About the role:

As Product Implementor, you will be responsible for providing a seamless onboarding experience

to our customers, acting as a bridge between our product and the customer.

What you’ll do (Responsibilities):

• Assisting merchants to be on board to the ESB Product, including but not limited to data migration, preparation meeting, and product usage scenario.
• Set up the ESB product in the merchant’s area.
• Conduct training to the respective users.
• Gathering feedback on product usage to be escalated as an enhancement request.
• Handling complaints, issues, and questions escalated from the customer care team.
• Completing every task assigned to the implementor regarding product implementation.

What capabilities you’ll need (Requirements):

• D3 or Bachelor’s degree in Management, Information Technology/System or a related field.
• Have experience with Hardware, OS (Windows/Linux), Networking.
• Have good interpersonal skills.
• Able to work under pressure and work in a team.
• Willing to work in a 24/7 shift system.
• Strong analytical and problem-solving.
• Willing to work in a high mobility and agile nature of work.
• Willing to travel.

Bonus points if you have the following skills:

• Familiar with Ticketing System.
• Can do basic Query with MySQL.
• Experience in Project Management will be a good point.