Product Implementor Outlet (Bandung)

PT Esensi Solusi Buana (ESB); Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Une entreprise dynamique basée à Bandung recherche un Product Implementor. Le candidat sera responsable de l'intégration des produits auprès des commerçants, fournissant une formation et un soutien tout en agissant comme un pont entre le produit et le client. Ce poste exige des compétences interpersonnelles solides et une capacité à travailler sous pression.

Qualifications

• Diplôme D3 ou Licence en Management, Technologie de l'information/Système ou domaine connexe.
• Expérience avec Hardware, OS (Windows/Linux), Réseau.
• Capable de travailler sous pression et en équipe.

Responsibilities

• Assister les commerçants à la mise en œuvre du produit ESB.
• Conduire des formations pour les utilisateurs respectifs.
• Gérer les retours d'expérience sur l'utilisation du produit.

Skills

Interpersonal skill

Analytical

Problem-solving

Education

D3 or Bachelor’s degree in Management, Information Technology/System

Tools

Ticketing System

MySQL

Job description

About the role:

As Product Implementor, you will be responsible for providing a seamless onboarding experience

to our customers, acting as a bridge between our product and customer.

What you’ll do (Responsibilities):

● Assisting merchants to be on board to ESB Product, including but not limited to data

migration, preparation meeting, product usage scenario.

● Setup the ESB product in the merchant’s area.

● Conduct training to the respective users.

● Gathering feedback on product usage to be escalated as an enhancement request.

● Handling complaints, issues, and questions escalated from the customer care team.

● Completing every task assigned to the implementor regarding product implementation.

What capabilities you’ll need (Requirements):

● D3 or Bachelor’s degree in Management, Information Technology/System or a related field

● Have Experienced with Hardware, OS (Windows/Linux), Networking

● Have good interpersonal skill

● Able to work under pressure and work in a team

● Willing to work in a 24/7 shift system

● Strong analytical and problem-solving

● Willing to work in high mobility and agile nature of work

● Willing to travel

Bonus points if you have the following skills:

● Familiar with Ticketing System

● Can do basic Query with MySQL

● Experienced in Project Management will be a good point