Product Development Specialist - Digital Retail Solutions

PT Brinks Solutions Indonesia; Jakarta Utara; On-site; IDR 15.000.000 - 20.000.000; Full time

Job summary

A leading provider of cash management solutions is seeking a Product Development Specialist for Digital Retail Solutions. This role involves market research, product planning, and development of digital retail services. The ideal candidate will have a Bachelor's degree in Information Technology and 3–5 years of relevant experience. Strong skills in product development and digital solutions are essential, along with excellent communication and problem-solving abilities.

Qualifications

• 3–5 years of experience in product development, preferably in digital retail, fintech, banking, or tech industry.
• Proven experience launching and managing successful digital products.
• Strong analytical skills for market research and data interpretation.

Responsibilities

• Conduct market research to identify digital trends and customer needs.
• Collaborate with IT to build applications and digital retail services.
• Plan and execute product launches and provide training materials.

Skills

Product development

Digital solutions

Market research

Agile/Scrum methodologies

UX/UI principles

Problem-solving

Communication skills

Education

Bachelor's degree in Information Technology

Job description

Product Development Specialist - Digital Retail Solutions

Product Development – Digital Retail Solutions will help IT in documenting the changes of product, and also create guideline of all products.

1. Market Research & Analysis

Identify digital trends and customer needs in the retail sector.

Benchmark against competitors’ products and emerging technologies.

Collect customer feedback for continuous product improvement.

2. Product Planning

Develop product roadmaps for digital retail (e.g., e-payment, loyalty apps, digital POS, e-wallet, omni-channel solutions).

Design product concepts, features, and value propositions.

Define pricing strategy, positioning, and target market segment.

3. Product Development

Collaborate with IT/Engineering teams to build applications, platforms, or digital retail services.

Prepare business requirement documents (BRD) and user stories.

Conduct user acceptance testing (UAT) before product launch.

Ensure compliance with security standards, regulations, and industry requirements.

4. Go-To-Market & Implementation

Plan and execute product launches (pilot, rollout, full release).

Provide training materials and presentations for sales/marketing teams.

Support product implementation for merchants, retailers, and end-users.

5. Monitoring & Evaluation

Track product performance using KPIs (adoption rate, transactions, revenue).

Identify and resolve technical and operational issues.

Prepare performance and progress reports for management.

Work closely with internal teams (sales, marketing, IT, compliance, finance).

Build partnerships with vendors, fintechs, and strategic partners.

Contribute insights and recommendations for ongoing product innovation.

Requirements :

Bachelor’s degree in Information Technology, or related field (Master’s degree is a plus).

Proven experience in product development, digital solutions, fintech, or retail technology.

Strong knowledge of digital payment systems, e-wallets, POS solutions, e-commerce, or omni-channel retail.

Solid analytical skills for market research, data interpretation, and business case preparation.

Familiarity with Agile/Scrum methodologies and product lifecycle management.

Ability to create and manage Business Requirement Documents (BRD), user stories, and product roadmaps.

Understanding of UX/UI principles and customer-centric product design.

Knowledge of compliance, security, and regulatory requirements in digital retail/financial services.

Strong communication and presentation skills for internal and external stakeholders.

Excellent problem-solving, decision-making, and critical thinking abilities.

Ability to work cross-functionally with sales, marketing, IT, and operations teams.

Project management and organizational skills with attention to detail.

Proactive, innovative mindset with a passion for digital transformation.

Minimum 3–5 years in product development, preferably in digital retail, fintech, banking, or tech industry.

Proven track record of launching and managing successful digital products.

Experience in vendor/partner management and building strategic collaborations.

Brinks Solutions Indonesia is a leading provider of integrated cash management solutions.

The Brink’s Company (NYSE:BCO) is the global leader in total cash management, route-based secure logistics and payment solutions including cash-in-transit, ATM services, cash management services (including vault outsourcing, money processing and intelligent safe services), and international transportation of valuables.

Our customers include financial institutions, retailers, government agencies (including central banks), mints, jewelers and other commercial operations around the world.

We are an equal opportunities employer and welcome applications from all qualified candidates.