Product Associate (Contract Based)

PT Telkomsel Ekosistem Digital; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading digital ecosystem enabler in Jakarta Selatan is seeking a Product Operations Associate to support product configurations and supplier onboarding. The role involves ensuring smooth API flows and performing daily product health checks. Candidates with a degree in Information Technology and a proactive attitude are encouraged to apply. Experience in e-commerce or digital services is a plus.

Qualifications

• 0–2 years of experience in product operations or related fields; fresh graduates are welcome.
• Good understanding of request/response, status codes, and troubleshooting.

Responsibilities

• Configure products and support supplier onboarding.
• Perform daily product health checks and act as first-line support.
• Maintain up-to-date documentation and collaborate with product teams.

Skills

API flow concepts understanding

Detail-oriented

Proactive

Education

Bachelor’s degree in Information Technology or related fields

Tools

API testing tools (Postman, Swagger)

Transaction monitoring tools (Superset, Looker, Grafana)

Job description

Overview

INDICO is Telkomsel's subsidiary focusing on creating values in developing Indonesia's digital ecosystem. As a digital ecosystem enabler, INDICO plays a strategic role both as a platform company and a holding company. As a platform company, INDICO strives to create non-telecom value by enhancing user experience of Telkomsel and INDICO Group services. Currently, INDICO is building three business platforms through a B2B2C model: INDICO Commerce (digital product transaction solution), INDICO Engage (marketing solution), and INDICO DataHub (data solution).

As a holding company, INDICO nurtures vertical businesses across sectors: Fita (health tech), Kuncie (edtech), Majamojo (game publishing), and Digital Food Ecosystem (agritech). By harnessing telecom's commercial and technological assets, INDICO aspires to create a new economy, empowering Indonesians and enabling businesses across sectors to advance Indonesia's digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

Responsibilities

• Configure products (SKU setup, supplier mapping, pricing updates) according to business requirements.
• Support supplier and client onboarding by helping configure integration parameters (API keys, endpoints, callbacks, test transactions).
• Perform daily product health checks (stock, pricing, transaction success rate, API response).
• Act as first-line support for transaction or API issues: run initial investigation, validate logs, and escalate to tech/supplier teams when needed.
• Support finance reconciliation by validating transaction data and supplier invoices.
• Suggest process improvements, automation opportunities, or alert mechanisms to prevent incidents.
• Maintain up-to-date documentation and knowledge of product (e.g., user guides, product handbook).
• Collaborate closely with product managers and developers to ensure API flows (inquiry, order, fulfillment, callback) are running smoothly.

Qualifications

• Bachelor’s degree (S1) in Information Technology, Computer Science, Information Systems, or related fields.
• 0–2 years of experience in product operations, e-commerce operations, or digital services (fresh graduates are welcome).
• Good understanding of API flow concepts: request/response, status codes, basic troubleshooting.
• Detail-oriented, proactive, and able to work with minimal supervision.

Nice-to-Have

• Experience using API testing tools (Postman, Swagger).
• Familiar with transaction monitoring tools or dashboards (Superset, Looker, Grafana).
• Prior experience in digital goods, or high-volume transactional environment.