Processing Head - Markets Operations - Vice President

Citigroup Inc.; Bangkok; Presencial; IDR 2.146.691.000 - 3.220.036.000; Jornada completa

Descripción de la vacante

Citigroup Inc. is seeking a senior operations leader to oversee securities and derivatives post-settlement processes. This role manages a team delivering seamless processing of orders and transactions across trading desks and branches, ensuring accuracy and timeliness.

You will drive initiatives, mentor staff, and coordinate with clients to improve service quality while maintaining strict compliance with laws and Citi policies.

Formación

• 6–10 years of relevant experience.
• Clear and concise written and verbal communication skills.

Responsabilidades

• Develop and implement initiatives and projects for securities and derivatives settlement.
• Resolve complex inquiries, conduct discovery and due diligence for client requests.
• Analyze escalated issues and recommend resolutions.
• Contribute to processing standards for securities and derivatives teams.
• Create business plans, policies and procedures delivering cost-saving solutions.
• Oversee daily post-settlement activities for securities and derivatives operations.
• Propose improvements to settlement processes and client service or technology.
• Coordinate with internal/external clients to assess service quality and identify improvements.
• Mentor and advise new and junior staff.
• Assess risk and ensure compliance with laws and Citi policies.

Conocimientos

People management

Written and verbal communication

Educación

Bachelor’s Degree/University degree or equivalent experience

Master’s degree preferred

Descripción del empleo

This is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to process orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to ensure the seamless delivery of securities and derivatives transactions. Responsibilities:

• Develop and implement business initiatives, client solutions, or projects affiliated with securities and derivatives settlement
• Solve complex inquiries, conduct discovery and complete due diligence activities for client requests
• Provide detailed analysis of escalated issues when necessary and recommend actions for resolution
• Contribute to processing standards and expectations for securities and derivatives processing teams
• Develop and implement business plans, policies, and procedures that offer solutions and cost saving opportunities
• Manage daily performance related to securities and derivatives post-settlement activities of operations processes
• Propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements
• Coordinate with internal and external clients to assess service quality and identify areas for improvement
• Act as an advisor to new/junior staff
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience
• People management experience
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Transaction Services

Job Family:

Securities and Derivatives Processing

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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