Process Automation Lead, Product Operations

Business Strategy; Jakarta Utara; On-site; IDR 994.530.000 - 1.326.041.000; Full time

Job summary

A leading technology company in Jakarta is looking for a Process Automation Lead for its Product Operations team. You will be responsible for scaling product workflows, automating tasks using Python, and enhancing operational processes. The ideal candidate must have strong operational design skills and be able to work effectively with cross-functional teams. This role is based in our Jakarta office.

Qualifications

• Proven foundation in operational process design.
• Hands-on experience building automation solutions.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Gather and document requirements from business users.
• Lead the design optimizations for solutions.
• Write queries to extract data from databases.
• Develop Python scripts to automate workflows.
• Optimize and maintain automation scripts.
• Integrate APIs and third-party services.

Skills

Python

Automation

Process design

Data analysis

Job description

Process Automation Lead, Product Operations

The Product Operations Team sits at the intersection of strategy, execution, and scale, being the connective tissue between product, business, and on-the-ground teams. We accelerate product outcomes by building and allowing the people, systems and tools to grow product sustainably across the region.

We work with team members to ensure that product solutions are innovative, operationally practical and locally relevant. Our scope spans the entire product lifecycle—from go-to-market planning and feature rollouts to performance monitoring and continuous feedback loops. Whether it's Mobility, Deliveries or Safety, our mission is to lead product excellence and operational readiness at scale.

Get to Know the Role

Reporting to the Head of Product Operations, you will play a key role in scaling our product workflows through automation, data-driven insights, and process optimization. You will have proven foundation in operational process design and hands-on experience building automation solutions using Python.

You will collaborate with cross-functional teams to understand pain points, map end-to-end workflows, and develop automation strategies that increase efficiency, scalability, and accuracy across Grab's ecosystem.

You will be based onsite in our Jakarta office.

The Critical Tasks You Will Perform

• You will meet with business users to gather and document requirements.
• You will propose and lead the design optimizations to enhance the overall solution architecture.
• You will study the process and write query to extract data from database.
• You will develop Python scripts and tools to automate repetitive tasks and workflows.
• You will be responsible for optimizing and maintaining automation scripts.
• You will integrate APIs, Databases, and third-party services.