Post-Sales Service (Scheduler)

Esco; Tangerang; On-site; IDR 165.755.000 - 331.511.000; Full time

Job summary

A leading life sciences manufacturing company in Tangerang is seeking a Service Coordinator to manage service schedules and communicate with engineers and customers. The ideal candidate will hold a Bachelor's degree and have 1-3 years of relevant experience, along with strong organizational and communication skills. This role is crucial for ensuring efficient service operations and customer satisfaction.

Qualifications

• 1–3 years of experience in scheduling or post-sales service coordination.
• Able to manage urgent rescheduling and work under pressure.
• Basic understanding of service operations and calibration processes.

Responsibilities

• Create and manage service schedules for engineers.
• Monitor open service jobs and adjust schedules as necessary.
• Communicate with teams and customers about appointments.

Skills

Organizational skills

Time management

Communication

Customer-oriented

Education

Bachelor's degree in related field

Tools

Microsoft Office

ERP/CRM software

Job description

Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical equipment, bioprocess tools and IVF medical devices, delivering sustainable workflow solutions to advance global health. Since 1978, the Singapore-based company is committed to excellence, ensuring forward-thinking technology, responsive support, and reliability, making Esco a trusted partner for the life science and medical markets in more than 150 countries.

Responsibilities:

• Create and manage daily, weekly, and monthly service schedules for service engineers
• Monitor open and ongoing service jobs and installations, and adjust schedules as necessary
• Communicate with internal teams and customers regarding service and installation appointments
• Track job completion status and ensure timely submission of service and test reports
• Collaborate with warehouse and logistics for equipment and spare part readiness and delivery
• Arrange travel and accommodation for service engineers and compile expense reports for Finance
• Maintain and update customer database, tool calibration records, and documentation filing
• Provide weekly or monthly updates on job progress, tools status, and job forecasting
• Prepare and issue documentation related to scheduling and service activities
• Monitor and submit calibration and maintenance requests for testing tools, ensuring budget alignment
• Generate testing and calibration certificates and calibration reports when required
• Manage and control documentation in accordance with internal procedures and ISO requirements

Requirements:

• Bachelor's degree in related field
• Have 1–3 years of experience in scheduling or post-sales service coordination
• Proficient in Microsoft Office and scheduling, or ERP/CRM software
• Strong organizational and time management skills
• Excellent communication and coordination abilities
• Able to manage urgent rescheduling and work under pressure
• High attention to detail in documentation and reporting
• Ability to work both independently and as part of a team
• Basic understanding of service operations and calibration processes
• Customer-oriented with a professional approach
• Knowledgeable or experienced in document control and ISO documentation