POST SALES - ENGINEER FOR DTF (Direct to Fabric)

PT Epson Indonesia; Jakarta Selatan; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

PT Epson Indonesia is seeking a Post Sales Engineer for DTF (Direct to Fabric) to liaise with HQ for strategic implementations and align field activities with global directives.

You will train regional engineers on equipment operations, RIP software, Adobe tools, color management, and spectrophotometry, while supporting the sales cycle with samples, demos, and proposals.

Qualifications

• Minimum S1 degree in Business Analytics, Data Science, Information Systems, Computer Science, Textile Technology, Printing or related field is desirable.
• 4-5 years of experience in digital textile printing or presales support.
• Familiarity with textile production processes and machinery is advantageous.
• Strong English and Bahasa knowledge; Mandarin or Japanese is a plus.

Responsibilities

• Coordinate with regional HQ for strategic and operational implementations.
• Train and maintain skillsets of regional engineers in equipment operations and software tools.
• Keep engineers updated on new printer models, software revisions, workflows, and improvements.
• Support sales cycle from requirements gathering to proposal development.
• Produce samples and participate in trade shows, demos, and showroom activities.
• Advise customers on pre-installation requirements to ensure smooth deployment.
• Assist in addressing presales-related technical issues pre- and post-installation.
• Develop vendor network to support customer needs and showroom operations.

Skills

Stakeholder management

Presentation skills

Demo delivery

English proficiency

Bahasa proficiency

Team player

Independent work

Willing to travel

Education

Bachelor's degree in Business Analytics / IT / Textile Printing

Tools

RIP software

Adobe Photoshop

Adobe Illustrator

MS Office

Job description

POST SALES - ENGINEER FOR DTF (Direct to Fabric)

Regional & HQ Coordination: Liaise with HQ for strategic and operational implementations; align field activities with global directives.

Technical Training & Enablement: Train and maintain the skillsets of regional engineers in equipment operations, RIP software, Adobe tools, color management, and spectrophotometry.

Technology Updates: Coordinate with HQ and vendors to keep engineers updated on new printer models, software revisions, workflows, and process improvements.

Sales Cycle Support: Collaborate with the sales team to manage the customer lifecycle from requirements gathering to sample preparation and solution proposals.

Marketing Support: Produce samples and participate in trade shows, demos, and showroom activities to showcase capabilities.

Pre‑Installation Guidance: Advise customers on pre‑installation requirements (equipment, software, site layout, infrastructure) to ensure smooth deployment.

Issue Resolution: Assist in addressing and resolving presales-related technical issues pre‑ and post‑installation, working cross‑functionally as needed.

Vendor Network Development: Establish and maintain a network of third‑party equipment providers and vendors to support customer needs.

Showroom & Demo Management: Ensure smooth operations of showrooms, evaluations, sample production, and product demonstrations.

Substrate & Application Evaluation: Support and maintain evaluations of new substrates and applications, documenting best practices and results.

Requirements:

Minimum S1 (Bachelor) degree in Business Analytics, Data Science, Information Systems, Computer Science, Textile Technology, Printing, or a closely related field is desirable or a related field from well‑known university is preferrable (GPA Min 3.00),

4-5 years of experience in digital textile printing or presales support.

Familiarity with textile production processes and machinery is advantageous.

Working knowledge of RIP software, Adobe tools (e.g., Photoshop/Illustrator), color management workflows, and spectrophotometry.

Strong stakeholder management, presentation, and demo delivery skills.

Ability to translate customer requirements into technical solutions and clear proposals.

General Requirements:

Excellent knowledge of English and Bahasa (Mandarin or Japanese is a plus).

Pleasant interpersonal skill, excellent communication skills both verbal and written.

Strong team players, independent, able to work under pressure to achieve goal.

Proficient in both PC and Mac, MS. Office Applications.

Team player with the ability to work independently.

Strong interpersonal relationships skills.

Willingness to travel for customer visits, trainings, demos, and trade shows as required.

PT. Indonesia Epson Industry (IEI), is a leading printer manufacturing company in EJIP Industrial Park, Cikarang Selatan, Bekasi.

We produce various models of Epson printers. During peak season more than 10,000 employees work in this factory to produce more than 1 million printers in a single month, and most of all are for export market.