Position

• Bachelor’s degree in Sports Management, Hospitality Management, or related field
• Minimum 3 years of experience in sports facility management.
• Knowledge of budgeting, scheduling, and operations in a sports facility
• Strong leadership and team management skills
• Excellent communication and customer service skills
• Passion for sports, fitness, and promoting healthy lifestyles.
• Positive attitude and strong work ethic
• Proficiency in Microsoft Office (Microsoft Word, Excel, and PowerPoint)
• Placement at Summarecon Mall Bekasi

• Oversee daily operations across all departments to ensure smooth and efficient performance.
• Lead, supervise, and monitor and guide operational teams to maintain performance standards.
• Monitor service quality and customer satisfaction.
• Manage operational budgets and implement cost-efficiency measures.
• Ensure facilities, safety, and equipment meet company standards.
• Coordinate with vendors and external partners.
• Ensure compliance with regulations and internal policies.
• Provide regular reports and operational updates to management.

Operational Strategy & Execution

• Develop and implement operational strategies to enhance overall efficiency and customer experience.
• Ensure alignment with the business goals of Summarecon Mall Bekasi.

Team Leadership & Management

• Lead and mentor department staff across all operational units (fitness, wellness, facility management, customer care, etc.).
• Establish KPIs and evaluate team performance.

Facility & Service Oversight

• Oversee the maintenance, cleanliness, and safety standards of all facilities.
• Ensure optimal functionality and presentation of equipment, amenities, and public areas.

Customer Experience Improvement

• Monitor service quality across all departments.
• Identify customer pain points and implement improvements.

Financial & Budget Management

• Assist in preparing and managing operational budgets.
• Control operational costs and implement cost-saving measures without compromising quality.

Vendor & External Relations

• Manage contracts and relationships with suppliers, contractors, and external partners.
• Ensure vendor performance aligns with service level agreements.

Compliance & Risk Management

• Ensure all operational procedures follow legal, safety, and company regulations.
• Lead internal audits and support emergency preparedness initiatives.

Reporting & Analysis

• Provide regular operational reports to management.
• Analyze performance data to support strategic decision-making.