Personalia (Hr Staff)

The Keranjang; Indonesia; On-site; IDR 442,400,000 - 707,839,000; Full time

Job summary

The Royal Beach Seminyak Resort Bali, Autograph Collection in Bali is seeking an HR Manager to lead recruitment, total compensation, and training and development initiatives. The role focuses on delivering HR services that meet employee needs and support business success while ensuring compliance with applicable laws and procedures.

As a member of the property HR team, you will drive employment practices, partner with management, and oversee benefits, development programs, and employee relations

Qualifications

• High school diploma or GED with 3 years in HR, management operations, or related area.
• 2-year degree in HR, Business Administration, or related major with 1 year HR/management operations experience.

Responsibilities

• Oversees recruitment processes and supports interview/hiring activities.
• Ensures compliance with HR procedures and regulations across the property.
• Supports employee development, orientation, and training programs.
• Maintains employee relations and open communication channels within the department.

Skills

English

Bahasa Indonesia

Education

High school diploma or GED

2-year degree in HR/Business

Job description

Human Resources Manager - The Royal Beach Seminyak Resort Bali, Autograph Collection

Posted 14 days ago

Job Description

Additional Information

**Job Number**

**Job Category** Human Resources

**Location** Jl. Camplung Tanduk No.1, Denpasar, Bali, Indonesia, 80361

VIEW ON MAP ( Full Time

**Located Remotely?** N

**Position Type** Management

HOTEL DESCRIPTION

The Royal Beach Seminyak Resort Bali, Autograph Collection is a 147 key conversion hotel with 129 guestrooms and suites and 18 one to three bedroom pool villas located to the west of the main resort blocks and overlooking the lush interior landscape. The property is targeted with a rebranded opening by Nov 2026. Located along Camplung Tanduk Road in the heart of Seminyak, the Resort offers direct access to Seminyak Beach and is surrounded by boutiques, cafés, and shops, while remaining a calm retreat within the area. Facilities include an all day dining restaurant, specialty restaurant, café, pool bar, swimming pools, fitness center, kids club, spa, and meeting facilities totaling 404 sqm of event space. The Resort is approximately a 30 minute drive from Bali I Gusti Ngurah Rai International Airport.

JOB SUMMARY

As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.
• OR
• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
• Establishes and maintains contact with external recruitment sources.
• Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
• Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
• Oversees/monitors candidate identification and selection process.
• Provides subject matter expertise to property managers regarding selection procedures.
• Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

• Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
• Prepares, audits and distributes unemployment claim activity reports to property management.
• Attends unemployment hearings and ensures property is properly represented.
• Ensures that department has the available resources on hand to administer employee.

Managing Employee Development

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees are cross-trained to support successful daily operations.
• Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
• Ensures attendance by all new hires and participation of the leadership team in training programs
• Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
• Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
• Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner
• Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
• Partners with Loss Prevention to conduct employee accident investigations, as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
• Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
• Ensures medical records are maintained in a separate, secure and confidential medical file.
• Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
• Communicates property rules and regulations via the employee handbook.
• Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
• Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
• Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
• Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
• Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Tabanan, Bali
Full time
JR

Job Description :

About us

Diageo is the world's leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, Gordons, and Guinness. Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our diversity, our brands, in how we perform, and how we create shared value.

Our ambition is to create the best performing, most trusted, and respected Consumer Products Company in the world. To achieve these, we need the world's very best people.

Feel inspired? Then this may be the opportunity for you.

Purpose of Role :

The Senior Analyst is the first line of contact for all HR enquiries and will resolve the majority of calls at source. As the first contact point they have a direct impact on how customers perceive their experience. The person in this role will be dedicated to customer service and resolving queries with a high degree of quality and accuracy. They will also demonstrate good judgement to interpret the customers need and appropriate response. They receive and process requests and enquiries using the technology and documentation provided and are the link between employees/customers and the Service Centre. Senior Analyst will escrow cases or enquiries where appropriate to other specialist teams and thus must have a clear understanding of how their role impacts the rest of the Diageo Business Services and the overall reputation of the HR function.

Top Accountabilities

• + Delivers service to agreed performance levels and beyond. Collaborates with other teams to reduce handoffs and complexity for the customer. Specific SLA targets relate to: Call abandonment rate, Speed to close queries and Customer Satisfaction. Specifically:
• + Processes all incoming calls and emails into activities, redirecting to other teams where appropriate
• + Resolves all queries possible including investigation and customer interaction
• + Make immediate data changes to employee information in systems or files. Receive, scan and file supporting documents where required
• + Involvement in specific projects throughout the year. Eg. Annual reward cycle, organization restructure support etc. Including planning, team work and execution
• + Creates accurate support documentation and calculation for all employee lifecycle events, secures approval as required, issues, tracks and files
• + Manages activities relating to all workload on case management system, including comprehensive notes and audit trails
• + Manage third party systems if relevant
• + Provides excellent customer experience by owning issues, managing expectations and closing the loop for employees, line managers and HR colleagues.
• + Active ambassador for the HR model in the business, coaching employees and managers through their People Processes, on the use of Workday self-service, about Compliance requirements and also how to best leverage HR support
• + Senior Analyst is expected to act as subject matter experts on Workday and other HR Tools.
• + Provides feedback for Continuous Process improvement through diagnosing, investigating and recommending solutions
• + Ensure compliance requirements are understood and adhered to in relation to process execution and ways of working and that all CARM controls are upheld within the team and with customers. Zero breaches of data privacy, security or COBC policies.
• + Provides support on any translation services as required by the business.
• + Excellent team player - collaborating with others to ensure service continuity, great customer experience, mutual learning and growth and overall reputation. This includes ensuring continuous service offering for customers through organizing phone (and activity creation) cover when needed.
• + Use the expertise on Bahasa Indonesia language to engage with stakeholders both written and verbal.

Key Criteria to be successful in this role

• + Ability to prioritize effectively, switching effectively between calls and emails and balancing activating new queries with resolving existing one
• + Demonstrates good judgement, diagnosing the question and need with skills and speed and identifying the appropriate response.
• + Passionate about a great customer experience
• + Enthusiastic team player, able to build great working relationships across diverse styles and a variety of stakeholders
• + Lives and breathes accuracy and detail, gets it right first time
• + Articulate, with excellent communication skills and ability to act in a calm, rational manner while under pressure.
• + Willingness to work with flexibility in adjusting workload according to actual query volume, support each other by offering cover for team members where necessary

Experience

• + Experience in HR is desirable. Experience of working in a Shared Services environment also advantageous.
• + Prior experience in delivering excellent customer experience is essential.
• + Experience of working in a high paced environment, deliver to tight deadlines and managing expectations of stakeholders

Skills & Knowledge

• + HR systems or related technology or an aptitude to quickly pick up systems and applications
• + Aptitude to quickly pick up technologies in using new systems and applications
• + Strong Microsoft Office skills including Word and Excel
• + Languages: English, Bahasa Indonesia

Worker Type :

Regular

Primary Location:

Bali

Additional Locations :

Job Posting Start Date :

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.

**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (