Personal Assistant VP Hotel & Resort (Quality Assurance)

Taman Safari Indonesia; Cisarua; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality group in Cisarua, Indonesia, is seeking a Personal Assistant VP Hotel & Resort focused on ensuring quality standards. The role involves managing guest experiences, conducting audits, and fostering service excellence. Ideal candidates will have previous hospitality experience and strong analytical skills. Join a dynamic team committed to maintaining high standards of service.

Qualifications

• Previous hospitality experience in quality management or guest services.
• Excellent communication and interpersonal skills to work closely with various departments.
• Ability to analyze data and identify trends for quality improvements.

Responsibilities

• Manage the overall quality of the guest experience.
• Conduct regular audits to assess compliance with standards.
• Develop initiatives to improve service and product quality.

Skills

Hospitality experience

Excellent communication skills

Analytical skills

Knowledge of quality standards

Ability to multi-task

Passion for service excellence

Job description

Overview

Personal Assistant VP Hotel & Resort (Quality Assurance) role focused on managing the overall quality of the guest experience across all Beachcomber Group units to ensure adherence to service standards.

Responsibilities

• Manage the overall quality of the guest experience across all Beachcomber Group units to ensure adherence to service standards.
• Conduct regular audits to assess compliance with standards and identify areas for improvement.
• Work closely with VIP Hotel, operational departments to develop and implement initiatives to improve service and product quality.
• Follow up on guest feedback and reviews, taking proactive steps to address issues and meet specific guest requirements.
• Participate in the training and development of Artisans to ensure thorough understanding of quality standards and continuous improvement processes.
• Promote a culture of service excellence within the Company by fostering empathy and guest satisfaction.

Qualifications

• Previous hospitality experience, preferably in quality management or guest services.
• Excellent communication and interpersonal skills to work closely with various departments and stakeholders.
• Ability to analyse data and identify trends to make informed quality improvement decisions.
• Knowledge of the hospitality industry's quality and service standards.
• Ability to work independently and multi-task.
• A passion for service excellence and a desire to maintain Beachcomber’s high standards.